Partnerships Operations Specialist

The American Marketing Association is looking for a Partnerships Operations Specialist! 

 

Who We Are 

About the American Marketing Association (AMA)

As the leading global professional marketing association, the AMA is the essential community for marketers. From students and practitioners to executives and academics, we aim to elevate the profession, deepen knowledge, and make a lasting impact. The AMA is home to five premier scholarly journals including: Journal of Marketing, Journal of Marketing Research, Journal of Public Policy and Marketing, Journal of International Marketing, and Journal of Interactive Marketing. Our industry-leading training events and conferences define future-forward practices, while our professional development and PCM® professional certification advance knowledge. With 70 chapters and a presence on 350 college campuses across North America, the AMA fosters a vibrant community of marketers. The association's philanthropic arm, the AMA’s Foundation, is inspiring a more diverse industry and ensuring marketing research impacts public good. 

 

AMA views marketing as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. You can learn more about AMA’s learning programs and certifications, conferences and events, and scholarly journals at AMA.org. 

 

 

What to know about this role

• We are a fully remote organization with team members across the country. Work from the comfort of your home, a local coffee shop, or wherever brings you joy! Please note that you MUST live in one of the following states to be considered for this role: 
  • Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or Wisconsin

• The salary range for this position is $65,000 to $75,000, based on experience.

• Please note that only applicants who apply officially will be considered in this process. We appreciate the candidates who apply and express interest, but we cannot circumvent the recruitment process for any candidates, regardless of their relationship to the AMA or our team members.

The impact of this role

Reporting to the Director, Strategic Partnerships, the Partnerships Operations Specialist is the operational backbone of the AMA’s enterprise and B2B partnership ecosystem. In this role, you ensure that every partnership – whether a corporate training engagement, strategic collaboration with industry partners, or enterprise initiative with major brands – is delivered with the precision, professionalism, and consistency that strengthens the AMA’s reputation and drives repeat business. 

 

You will translate signed agreements into seamless execution, keeping projects moving, stakeholders aligned, and partners confident in the value of working with the AMA. Your work directly impacts partner satisfaction, revenue realization, and AMA’s ability to scale its Enterprise Solutions function – an increasingly important growth engine for the organization.

 

By orchestrating the day-to-day fulfillment of complex, cross-functional deliverables, you create the operational discipline that allows AMA to grow its footprint, deepen strategic relationships, and accelerate its mission of becoming the essential community for marketers. This role is critical not just for “getting work done”, but for elevating the partner experience and setting a higher bar for how the AMA shows up in the marketplace. 

 

 

What you’ll be doing 

Partnership Fulfillment & Execution – 40%

You will operationalize the day-to-day execution of our active B2B and enterprise partnerships, ensuring nothing falls through the cracks. 

• Drive end-to-end fulfillment of deliverables – timelines, milestones, communications, reporting, and documentation.
• Manage project plans, dashboards, and tracking systems to ensure internal alignment and partner accountability.
• Support onboarding workflows for new partners and enterprise training clients. 
• Prepare recap reports, performance summaries, and fulfillment documentation for internal and external stakeholders.
• Coordinate logistics that keep engagements running (invoicing coordination, contract tracking, asset collection, data organization).
• Act as the “control tower” for all moving parts of a partnership and enterprise engagement.

Cross-Functional Coordination – 30 %

You will be the connective tissue across several AMA teams, ensuring coordination, clarity, and timely execution.

• Liaise with Learning, Marketing, Finance, Research, Communities, Alliances, and the Office of the CEO teams to activate contract deliverables.
• Route information, requirements, and partner assets to the right internal owners and keep momentum moving.
• Track dependencies and escalate risks proactively to avoid delays and missed deliverables.
• Maintain consistent, organized documentation to enable cross-team visibility and operational continuity. 

Process & Systems Management – 15%

You will help build the operational backbone that allows AMA’s enterprise footprint to scale.

• Maintain and continuously improve internal documentation, templates, trackers, and workflows.
• Identify gaps, bottlenecks, and inefficiencies, and propose practical, scalable improvements.
• Support the Director of Strategic Partnerships by creating repeatable systems for enterprise fulfillment.
• Contribute to AMA’s evolving enterprise operations infrastructure as we mature into a full Enterprise Solutions function.

Administrative, Project, and Relationship Support – 15%

You will provide high-value support that enables strategic work to move forward quickly.

• Assist with scheduling, meeting prep, note-taking, agendas, and follow-ups.
• Manage partnership inboxes, communication logs, and prioritization frameworks.
• Handle ad hoc operational work aligned to enterprise strategy and business needs.
• Promote a service-oriented mindset rooted in care for our partners and professionalism in every interaction.

 

What you bring to the table

You’ll excel in this role if you bring a strong operational foundation, demonstrated experience in fast-paced client- or partner-facing environments, and the professional maturity to manage complex workflows with limited oversight.

Experience & Execution

• 3-5 years of experience in partnership operations, project management, account coordination, client services, or a comparable operations role within a marketing agency, consultancy, or corporate (B2B) environment.
• 2-3 years of experience fulfilling sponsorships, partnerships, or enterprise customer deliverables
• Proven ability to manage 10-20+ concurrent projects or deliverables with accuracy, organization, and accountability.
• Hands-on experience coordinating cross-functional workstreams – ideally across 3 or more internal departments/stakeholders.
• Demonstrated success managing timelines, deliverables, or partner obligations with a track record of on-time delivery rates of 90%+ (informal or formal performance metrics acceptable).

Operational & Technical Strength

• 2-3 years of strong proficiency in workflow, project management, and collaboration tools (e.g., Asana, Miro)
• Experience preparing client-facing or leadership-facing materials, such as project briefs, performance summaries, or progress reports.
• Ability to work with structured data (budgets, timelines, fulfillment metrics) and transform it into clear, accurate documentation.

Communication & Relationship Skills

• Experience supporting or directly interacting with external clients, partners, or senior stakeholders – minimum 1-2 years in a client-facing role or stakeholder-facing role.
• 2-3 years of experience in business writing – recaps, summaries, partner updates, internal documentation.
• A history of navigating ambiguous or evolving environments, with examples of proactively identifying issues and driving resolutions.

Curiosity, Creativity, and Adaptability

• Naturally curious – asks thoughtful questions, seeks context, and learns the business quickly.
• Comfortable navigating a role with evolving responsibilities as AMA expands its enterprise operations.
• Thrives in an environment where no two weeks look the same.

 

What you may also have

These are not required, but they will make your ramp-up smoother and your contributions immediate:

• Hands-on familiar with CRM (Salesforce) and operations tools (GSuite, Canva, Miro, Sigma, Qualtrics).
• Exposure to professional development, marketing education, or learning products.
• Comfort working with data, metrics, or reporting to support recap documentation.
• Prior experience building workflows, templates, or process improvements.
• Understanding of how marketing teams operate and how different functions connect across an enterprise.

What to expect from the interview process

• Hiring Manager resume review
• One-way video interview on Spark Hire (We promise this isn’t scary! Our questions are well thought out, and we wanted your answers to be as well. So you have unlimited think time for each of the five questions we ask!) that will take 15-20 minutes.
• 30-minute phone interview with a member of AMA’s People and Culture team 
• Assignment to be presented to the hiring manager in the virtual interview
• Virtual Interview with the hiring manager and key stakeholders you’ll be working closely with

What we offer

• An inclusive work environment with monthly team events.
• Rewards and Recognition program through Bucketlist. See more about this here!
• Free AMA membership and free access to the following professional development opportunities:
• A variety of AMA professional development content
• AMA’s Professional Certified Marketer - Marketing Manager certification exam 
• Remote work-life balance with:
• Flex Fridays (no internal meetings scheduled after 12 pm on Fridays)
• Unlimited sick leave
• Four weeks of caregiver leave
• Paid vacation time
• 13 paid holidays
• SIX days of paid volunteer time off per year
• Comprehensive benefit package that includes:
• Your choice of two medical plans with UnitedHealthcare
• Your choice of two dental plans with Guardian 
• Vision plan with Guardian
• 403(b) retirement plan with an employer match and immediate vesting 
• Fully paid life insurance at twice your base annual salary
• Fully paid short-term and long-term disability

 

The American Marketing Association is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, reproductive health decisions and family responsibilities or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. AMA is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

EEO

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