Customer Service Representative

At American National, we are dedicated to providing exceptional service to our customers during their times of need. We are looking for a compassionate and detail-oriented Customer Service Representative to join our First Notice of Loss (FNOL) team. As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss. Your primary responsibility will be to gather all necessary information to initiate the claims process efficiently and empathetically. You will play a crucial role in ensuring our customers feel supported and informed throughout the process. 

What You’ll Do

•    Answer incoming calls and emails from customers reporting a loss.
•    Collect and document detailed information regarding a loss.
•    Provide clear and accurate information about the claims process.
•    Ensure timely and accurate data entry into the claims management system.
•    Communicate with internal teams to facilitate the claims process.
•    Maintain a high level of customer service and professionalism.
•    Handle sensitive information with confidentiality and care.

What You’ll Need

•    High school diploma or equivalent is required; additional education or certifications in customer service or insurance is a plus.
•    A minimum of two years of customer service experience
•    Excellent communication and interpersonal skills.
•    Strong attention to detail and organizational skills.
•    Ability to handle stressful situations with empathy and professionalism.
•    Proficiency in using computer systems and software applications. 

What Will Set You Apart

•    Prior experience in a call center or high volume customer service environment.
•    Bilingual skills would be helpful.
•    Strong technical aptitude; training and experience with Microsoft Office products

Starting pay for this role is $21.50 per hour.