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Senior IT Technician

Reno, Nevada, United States

Company Overview   

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Ampersand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

Role Summary 

The Senior IT Technician is responsible for supporting and maintaining the organization’s standard office IT environment and Microsoft enterprise cloud platforms. This role provides advanced help desk support, manages user lifecycle processes in collaboration with HR, and supports manufacturing IT systems, including HMI environments and network infrastructure. The Senior IT Technician serves as a technical escalation point and plays a key role in ensuring reliable, secure, and efficient IT operations across both corporate and manufacturing environments. The ideal candidate will be highly motivated to deliver results in a fast-paced startup environment.  

Responsibilities:

End User & Help Desk Support 

  • Provide Tiers 1, 2, and 3 technical support for end users 
  • Support Windows, Linux (Ubuntu), and macOS workstations, laptops, printers, mobile devices, and peripherals 
  • Diagnose and resolve Microsoft 365 application issues 
  • Act as an escalation point for complex issues 
  • Document incidents and resolutions 

Microsoft Enterprise Cloud Administration 

  • Administer Azure, Entra ID, Exchange Online, and Microsoft 365 Admin Center 
  • Manage users, groups, roles, and permissions 
  • Support MFA and conditional access 
  • Monitor service health and troubleshoot cloud issues 

Onboarding & Offboarding 

  • Execute onboarding including account creation and equipment provisioning 
  • Collaborate with HR on employee lifecycle processes 
  • Deprovision access and recover assets during offboarding 

Manufacturing IT Support 

  • Support manufacturing systems including HMIs 
  • Troubleshoot production system connectivity 
  • Support industrial networking environments 

Networking & Infrastructure 

  • Troubleshoot LAN/WAN, Wi-Fi, switches 
  • Assist with network monitoring and documentation 
  • Configure VLANs 

Qualifications:

  • 5+ years IT support experience 
  • Strong Microsoft 365 and Azure experience 
  • Manufacturing IT and HMI experience 
  • Networking fundamentals knowledge 

Preferred Qualifications:

  • Mixed office and manufacturing experience 
  • Relevant IT certifications 

Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options. 

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.  

The benefits outlined below apply exclusively to employees located in the United States.

  • Competitive Salary + Incentive Stock Options 
  • Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employees receive paid time off (PTO), paid sick days, and paid company holidays so they can rest, recharge, and take care of their health and personal needs.
  • Commuter Benefits 
  • 6-12 weeks 100% paid parental leave

Singapore-based employees receive benefits in accordance with local government provisions.

Equal Employment Opportunity 

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. 

Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. 

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