Manager, Professional Services

Amtech is a leading provider of enterprise software solutions for the packaging and manufacturing industries, helping businesses streamline operations, improve productivity, and drive sustainable growth. With a strong focus on innovation and customer success, Amtech continues to expand its global footprint and deliver technology that empowers teams around the world.

Amtech is seeking a Manager, Professional Services, for our Packaging product line.The Manager, Professional Services role is a key part of Amtech’s Customer Operations team, leading a product-oriented delivery team in the delivery of our solutions for our customers and contributing to the growth and continual improvement of the department and Amtech.  This is a hands-on leadership role with responsibility for ensuring customer satisfaction through high quality delivery of Amtech’s solutions and the management and development of one or more teams within the Professional Services organization. The ideal candidate is a strategic, people-oriented leader with strong experience in managing ERP implementation teams.

The Manager, Professional Services is expected to:

• Lead daily operations of one of Amtech’s product-oriented delivery teams including the adoption of processes and systems, team member performance management, and financial & performance reporting.
• Manage process and systems usage to enhance efficiency, customer experience, and overall service delivery withing the team.
• Work closely with other company departments to operate the team in an effective, profitable manner, with the overall objectives of achieving company goals for utilization, profitability, resource management, backlog management, and employee growth and development.
• Represent the team as a leader in partnership with other parts of the Customer Operations function.
• Mentor, manage and develop direct reports and support/assist the managers in their efforts to effectively lead their teams.
• Leverage deep ERP implementation experience to help guide project strategy and execution, ensuring that Amtech’s ERP offerings deliver measurable value and align with each customer’s operational goals.
• Utilize proven expertise in managing projects of all sizes and complexities to drive consistent delivery standards, resource planning, and risk management across small-scale deployments and large enterprise transformations.

QUALIFICATIONS

• 7+ years of professional services and/or technology delivery experience across a diverse portfolio of projects.
• Excellent communication, stakeholder management, and problem-solving skills.
• Understanding of levers to drive revenue growth and operational efficiency in Professional Services or comparable delivery roles.
• Experienced in managing cross-functional, geographically distributed teams and ensuring cohesive communication and execution across time zones.
• Proven team leader, with an ability to develop employees to progress in their careers and provide a higher level of service to customers.
• Possess strong interpersonal and negotiation skills, with a high degree of self-motivation, ability to work independently and make sound and effective decisions that may impact project execution, financial results, and customer relationships.
• Excellent organization, time management, and presentation skills
• Energetic self-starter who thrives in dynamic, fast-paced environments.
• Able to multi-task activities with shifting priorities.
• Willing to travel as needed to support customer requirements.
• Extensive experience in ERP software implementation and delivery, with a deep understanding of end-to-end enterprise system deployment, integration, and customer adoption best practices.
• Proven ability to manage projects of varying size and complexity, from small-scale implementations to large, multi-phase enterprise programs across diverse customer environments.