Manager, Professional Services

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose

Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth

Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

Culture

Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation

Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.

Amtech is seeking a Manager, Professional Services, for our Packaging product line.The Manager, Professional Services role is a key part of Amtech’s Customer Operations team, leading a product-oriented delivery team in the delivery of our solutions for our customers and contributing to the growth and continual improvement of the department and Amtech.  This is a hands-on leadership role with responsibility for ensuring customer satisfaction through high quality delivery of Amtech’s solutions and the management and development of one or more teams within the Professional Services organization. The ideal candidate is a strategic, people-oriented leader with strong experience in managing ERP implementation teams.

The Manager, Professional Services is expected to:

• Lead daily operations of one of Amtech’s product-oriented delivery teams including the adoption of processes and systems, team member performance management, and financial & performance reporting.
• Manage process and systems usage to enhance efficiency, customer experience, and overall service delivery withing the team.
• Work closely with other company departments to operate the team in an effective, profitable manner, with the overall objectives of achieving company goals for utilization, profitability, resource management, backlog management, and employee growth and development.
• Represent the team as a leader in partnership with other parts of the Customer Operations function.
• Mentor, manage and develop direct reports and support/assist the managers in their efforts to effectively lead their teams.
• Leverage deep ERP implementation experience to help guide project strategy and execution, ensuring that Amtech’s ERP offerings deliver measurable value and align with each customer’s operational goals.
• Utilize proven expertise in managing projects of all sizes and complexities to drive consistent delivery standards, resource planning, and risk management across small-scale deployments and large enterprise transformations.

QUALIFICATIONS

• 7+ years of professional services and/or technology delivery experience across a diverse portfolio of projects.
• Excellent communication, stakeholder management, and problem-solving skills.
• Understanding of levers to drive revenue growth and operational efficiency in Professional Services or comparable delivery roles.
• Experienced in managing cross-functional, geographically distributed teams and ensuring cohesive communication and execution across time zones.
• Proven team leader, with an ability to develop employees to progress in their careers and provide a higher level of service to customers.
• Possess strong interpersonal and negotiation skills, with a high degree of self-motivation, ability to work independently and make sound and effective decisions that may impact project execution, financial results, and customer relationships.
• Excellent organization, time management, and presentation skills
• Energetic self-starter who thrives in dynamic, fast-paced environments.
• Able to multi-task activities with shifting priorities.
• Willing to travel as needed to support customer requirements.
• Extensive experience in ERP software implementation and delivery, with a deep understanding of end-to-end enterprise system deployment, integration, and customer adoption best practices.
• Proven ability to manage projects of varying size and complexity, from small-scale implementations to large, multi-phase enterprise programs across diverse customer environments.