IT Help Desk Technician

At Amyris, we value that everyone’s career journey is unique and authentic to who they are. If this role excites you, we encourage you to apply and grow alongside us! You may be just the right candidate for this or other open roles.

We are seeking a motivated and technically capable IT Help Desk Technician to join our team in Leland, NC. This individual will be the primary IT contact on-site, supporting users locally and remotely, and collaborating with senior IT staff based in Emeryville, CA and Campinas, Brazil. The candidate will primarily support the Leland office but will also assist employees globally as required. This position reports to the Associate Director of IT based in Emeryville, CA.

This is a great opportunity to build your skillset in a supportive environment. If the candidate demonstrates initiative and a willingness to learn, they may be entrusted with additional responsibilities and growth opportunities over time. The role involves providing IT support in a science and manufacturing environment, requiring adaptability and attention to safety protocols.

Responsibilities:

• Provide hands-on support for end users, including:
• Imaging and troubleshooting laptops.
• Diagnosing and resolving application issues.
• Basic network troubleshooting.
• Desk-side support.
• Perform basic Microsoft 365 administration tasks (approx. 40% of time).
• Monitor security logs and escalate anomalies to senior team members.
• Assist with patching systems and packaging updates for applications and OS.
• Collaborate with senior IT staff to test and distribute patches.
• Occasionally travel between Leland office and Wilmington warehouse for user support.
• Access and support computers located within the plant’s office area.
• Train users on basic computer functions and usage best practices.

Basic Qualifications:

• Bachelor’s degree in an IT-related field or equivalent relevant job experience.
• 1–3 years of IT support experience.
• Strong familiarity with Microsoft technologies.
• Experience with Dell laptops (imaging, troubleshooting, support).
• Experience with remote support tools (e.g., remote desktop, remote assistance platforms).
• Experience working in Active Directory maintaining user accounts and groups.
• Experience using a ticketing system to track and respond to employee support requests.
• Excellent customer service and communication skills.
• Basic hardware and network troubleshooting skills.
• Experience with laptop imaging and application support.
• Ability to train users on basic computer functions.
• Ability to work independently and manage priorities.
• Ability to lift up to 35 lbs as part of routine support tasks.
• Valid driver’s license in good standing.

Preferred Qualifications:

• Basic Microsoft 365 administration knowledge.
• Experience with log monitoring and reporting.
• Familiarity with patching and software packaging processes.
• Experience with Apple macOS and iOS environments.
• Experience with Microsoft Entra and Azure environments.
• Strong documentation and organizational skills.
• Experience with python.

Work Environment

• Sole IT presence on-site in Leland.
• Weekly in-person support from a senior team members.
• Remote collaboration with IT teams in Emeryville, CA and Campinas, Brazil.
• Must be comfortable working independently in the mornings before the Emeryville team comes online (around 8:00 AM PT).
• Will be required to complete safety training and follow proper use of personal protective equipment (PPE).

The salary range for this role is : $50,000 to $68,000.

Amyris is committed to fair and equitable compensation practices. Salary offers are made based on internal equity and market analysis, and will vary based on the candidate’s skills, depth of experience and specific work location. 

Amyris is committed to providing a diverse array of inclusive benefits and perks to support employees and their families’ wellbeing including access to robust healthcare, mental wellness benefits, family leave, discounted fitness memberships, education reimbursement, flexible paid time off, 17 paid holidays, 10 paid sick days, and additional paid time off including 3 volunteer days, and bereavement.

What may Candidates Expect from Amyris?

At Amyris, we strive to provide a transparent and professional hiring experience. Our interview process typically includes a combination of in-person meetings and phone conversations. Genuine job offers are always communicated by an authorized member of our Human Resources team before being sent via email. Please note that all official communication from Amyris employees will come from an email address ending in “@amyris.com” or from "no-reply@greenhouse.io".

1. Fraudulent Employment Offers: Amyris has experienced a recent increase in fraudulent Amyris job listings on third-party sites, as well as fraudulent interview requests and job offers sent to candidates. In addition, people impersonating employees of Amyris have been sending fraudulent job screening or new-hire screening communications requesting candidates to provide personal information. Please be advised that these offers, communications, and impersonations are illegitimate and fraudulent. If You Receive a Suspicious or Fraudulent Communication or Employment Offer, please contact hr@amyris.com
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