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Senior ServiceNow Business Analyst

Miami, United States

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

 

We seek a ServiceNow Senior Business Analyst to join our dynamic Enterprise Applications Team. As a critical member of our team, you will manage requirements specific to ServiceNow systems and integrations, ensuring seamless operations within our core application platforms. 

With your ServiceNow expertise, you will assist with design and implementation features that enable our ITSM, CSM, ITAM, and ITOM applications.  You will work with business partners to identify new opportunities for expanding the use of ServiceNow and other enterprise applications, as well as automating applicable, manual business and IT processes. You will be responsible for the ongoing improvement of ServiceNow. You will also define the scope of technical projects and oversee the execution. 

Your Impact 

  • Oversee requirements for the ServiceNow platform and integrations with other core applications. 
  • Proactively manage changes in project scope, identifying potential risks and devising effective contingency plans. 
  • Solicit, analyze, evaluate, and comprehensively document business stakeholder requirements specific to ServiceNow functionalities. 
  • Identify technical dependencies and recommend innovative solutions that align with ServiceNow and business needs. 
  • Contribute to the creation of business application functional/technical specifications for ServiceNow. 
  • Coordinate and lead project meetings, ensuring transparent communication and distributing comprehensive meeting notes for ServiceNow-related projects. 
  • Develop user test cases and facilitate user acceptance testing/sign-off specific to ServiceNow functionalities. 
  • Cultivate and deliver standard operating procedures for business application deployments with a focus on ServiceNow. 
  • Foster extensive and effective communication with managers and end-users during change management processes, particularly pertaining to ServiceNow. 
  • Serve as a liaison between business stakeholders and technology implementation teams, ensuring seamless collaboration with a focus on ServiceNow. 
  • Administer day-to-day operations of the ServiceNow platform, ensuring its optimal performance. 
  • Uphold the integrity of the ServiceNow platform across production and non-production instances, prioritizing ServiceNow functionality. 
  • Execute installation and testing of updates and new releases specific to ServiceNow. 
  • Provide ServiceNow configuration and customization assistance, encompassing form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations, with a ServiceNow focus. 
  • Design and configure new applications and modules within the ServiceNow environment. 
  • Aid in troubleshooting patch/release management issues within the ServiceNow framework. 
  • Support the translation of business requirements into technical specifications, particularly for ServiceNow projects. 
  • Implement new functionality within the ServiceNow platform, including UI forms, fields, notifications, workflows, and JavaScript server/client code. 
  • Construct reports, widgets, and dashboards within the ServiceNow environment to enhance operational efficiency. 
  • Monitor and maintain Service Level Agreements (SLA) workflows within the ServiceNow framework. 
  • Develop, monitor, modify, and publish service catalog workflows with approvals, focusing on ServiceNow. 
  • Serve as a configuration and asset manager in the upkeep and health of the Anaplan CMDB as well as hardware and software assets. 

Your Qualifications 

  • High School Diploma or GED is required. A bachelor’s degree (technical degree preferred), ITIL V3/V4 Certifications, and/or ServiceNow Systems Administration Certification preferred. 
  • 8+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 5 years of ServiceNow experience. Strong knowledge and understanding of the ServiceNow platform, eco-system, and best practices.  
  • Demonstrable knowledge of IT Service Management and ITIL best practices for Incident, Problem, Change, Knowledge, Configuration Management and Service Mapping, ServiceNow reports, and dashboards. 
  • Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile. 
  • Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership. 
  • Analytical mindset. Proven ability to work creatively and apply problem-solving, technical, and project management skills. 
  • Detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills. Passion for creating a frictionless end-user experience. 

 

 

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

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