Premium Support Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

You will be joining a highly skilled team responsible for providing technical support and guidance to clients using our consolidation software. This team plays a vital role in ensuring the seamless integration of financial data and compliance with accounting standards. You will report directly to the team lead of the Consolidation Software Support division, based in the EU region.

Your impact

• Provide expert client support for our consolidation software, ensuring smooth implementation, configuration, and ongoing use aligned with accounting and financial reporting needs.
• Deliver exceptional client support, resolving technical and functional issues promptly.
• Lead software implementation and configuration to meet client requirements.
• Diagnose and troubleshoot technical problems, liaising with development for timely resolution.
• Conduct root cause analysis and implement preventive solutions.
• Apply accounting expertise to guide clients on consolidation and reporting best practices.
• Stay current with IFRS, GAAP, and other accounting standards.
• Develop and deliver client training and documentation (user guides, FAQs).
• Act as the key link between clients and developers, sharing feedback and testing new features.

Your Qualifications

• Proven accounting experience, particularly in financial consolidation.
• Strong technical proficiency with consolidation tools (e.g., Hyperion, SAP BPC, Oracle HFM).
• Excellent English and fluent French.
• Strong communication, problem-solving, and analytical skills.
• Ability to work independently or collaboratively in a fast-paced environment.
• Willingness to work weekends on a rota basis.

Preferred Skills

• Experience in root cause analysis and preventive process improvements.
• Involvement in software enhancement or feature validation.
• Experience developing training and user materials.
• Additional EU language skills.
• Strong customer service and client-facing experience.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.