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Director, Global Renewal Ops

Minneapolis, United States

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

At Anaplan, we are seeking a curious, detail-oriented, career-inspired leader to lead our fast-growing Renewal Operations Organization as a DIRECTOR, GLOBAL RENEWAL OPERATIONS. This multifaceted role will report to the VP of Global CS Operations and will be responsible for partnering with cross-functional sales, customer success, and renewal leaders to drive process optimization, territory and quota development, forecasting, board and executive committee reporting, renewal compensation, deal desk partnership and overall renewals process effectiveness. This role will additionally provide direct counsel to the global geo VP’s and Renewal Leaders to drive Renewal Manager performance, develop accurate forecasting & pipeline measures, and build strong relationships across the GTM org to influence decision making and reduce churn.

Your Impact

  • Act as a trusted advisor for Customer Success leadership by designing, implementing, and managing renewals forecasts and trends (GRR, NRR, churn, shrink, IQRR, OTRR, linearity, and other relevant KPI’s.)
  • Manage, develop, and mentor the Global Renewal Operations organization
  • Provide data-driven insights to improve Anaplan renewal objectives that enhance effectiveness
  • Ensures renewal reports and other intelligence is provided to renewals leadership and develops new reporting tools and dashboards
  • Develop and implement operational processes and key business priorities in conjunction with global renewal leadership to support the development and presentation of business outcomes to stakeholders for a view to assist with driving performance areas
  • Ensure global renewal initiatives and programs are communicated, aligned, implemented, and measured, for bi-directional knowledge sharing to support global standard methodologies
  • Establishes and maintains a renewals onboarding/training plan focused on development and reinforcement of critical renewal competencies
  • Communicate regularly on business and team performance and make recommendations based on analysis of key performance areas; foster an environment of continuous improvement
  • Build renewals performance executive presentations
  • Responsible for assigning quotas and related territories to ensure that Anaplan financial objectives are optimized and allocated to all renewal channels and resources through the quota program
  • Oversees renewals compensation plan administration for Global Renewal Managers

Your Qualifications

  • Bachelor's Degree or equivalent experience required (major in analytical or technical field preferred)
  • 12+ years of experience in a senior people leadership role in sales/renewal operations with a high-growth global company, ideally in the SaaS space
  • 5+ years of analytical experience (ideally in consulting, finance, or sales/business operations)
  • Exposure to territory and quota operations
  • Proven track record of mentoring, coaching, and strengthening team members
  • Deep understanding of the revenue lifecycle in the SaaS and Enterprise Sales business model
  • Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
  • High proficiency with Microsoft Excel and robust analytical skills (formula design, pivot tables, charts) for designing and developing reports, metrics, and dashboards
  • Comfort with large sets of data and ability to detect patterns (data collection, modeling scenarios, clear presentation of findings)
  • Strong reputation collaborating across departments (including finance, sales, product, marketing, analytics, etc.) as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
  • Personal pride in the accuracy of your work and the way that you solve problems

Preferred Skills

  • Prior Anaplan experience, either as an end-user or model-builder
  • SFDC administration and/or SFDC dashboard building experience
  • Experience working in global markets

Base Salary Range:

$144,000 - $207,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

 

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