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VP of Innovation Readiness & Excellence

New York City, United States

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We are seeking an experienced, customer-obsessed leader to own the creation and evolution of the end-to-end implementation methodology for our software portfolio (core platform + domain-specific applications) and to own the implementation outcomes for Beta implementations. This leader will build, continuously refine, and govern a repeatable, scalable, and predictable implementation approach that becomes a genuine competitive advantage and key driver of customer adoption, retention, and expansion.

This is an exciting opportunity for a visionary leader to make a significant impact by setting the foundation for implementing and scaling repeatable implementations of all products.  

Your Impact:

  1. Methodology Ownership & Evolution
  • Design, document, and maintain the company’s official implementation methodology & best practices for all products (playbooks, phase-gate model, artifacts, tools, templates, success metrics).
  • Develop and execute to an 80/20 principle where the overarching methodology supports all products, with specific best practices and assets for each product.
  • Continuously improve the methodology by incorporating field feedback, implementation analysis, industry best practices, and customer feedback.
  • Establish clear methodology governance (versioning, certification, change control).
  1. Cross-Functional Partnership with Product
  • Act as the primary bridge between Product/Engineering and the Services eco-system for all new and existing products.
  • Partner with Product by translating real-world implementation complexity in Beta and EA deployments into actionable product needs and “implementability” criteria.
  • Co-develop reference architectures, design patterns, and configuration standards that reduce time-to-value.
  1. Beta & Early Adopter (EA) Program Leadership
  • Own the technical and programmatic success of all beta deployments.
  • Personally engage in high-risk or strategic beta customers when needed.
  • Systematically capture quantitative and qualitative learnings and feed them back into methodology and product refinements.
  1. Validation, Testing & Iteration of the Methodology
  • Design and execute “Methodology Pilots” with real customers during Beta and EA implementations to prove or disprove assumptions.
  • Define and track leading indicators of implementation success (e.g., stage-gate milestones, configuration completeness at go-live, adoption velocity, time-to-value).
  • Run structured retrospectives after every Beta and EA deployment to drive rapid iteration.
  1. Scaling & Enablement
  • Partner closely with the Product Training & Education and GTM Enablement teams to translate the methodology into world-class training content (certifications, workshops, digital academies, guided paths inside the product).
  • Support partner enablement so that system integrators and ecosystem partners adopt the same methodology.
  • Create self-service tools, accelerators, and automation that embed the methodology directly into the product where possible.
  1. Metrics, Governance & Thought Leadership
  • Own Beta implementation-related KPIs: Time-to-Value, Implementation Success Rate, Customer Satisfaction results, etc.
  • Establish and lead an internal Center of Excellence (CoE) for implementation innovation readiness.

Your Qualifications:

  • 12+ years in enterprise software with at least 6 years in a senior leadership role owning delivery methodology, professional services transformation, or technical customer success at scale.
  • Proven track record of building and scaling implementation methodologies for complex platform + application software solutions
  • Deep experience running beta/early-adopter programs and turning field learnings into product and process improvements.
  • Strong product intuition; able to collaborate effectively with Product and Engineering leaders and influence roadmaps without direct authority.
  • Exceptional ability to distill complex technical concepts into repeatable frameworks and training content.
  • Experience enabling large partner ecosystems (GSI/SIs) is a strong plus.
  • Data-driven mindset with rigorous approach to metrics and experimentation.
  • Customer-Centric: everything starts and ends with customer outcomes.
  • Builder mentality: comfortable creating from a blank page and iterating fast.
  • Bias for simplicity and pragmatism; able to balance “perfect” methodology with speed of delivery.
  • High intellectual horsepower combined with exceptional communication and storytelling skills.

Preferred Skills:

  • Former Head of Global Professional Services, Head of Solutions Architecture, or VP of Customer Success at a high-growth B2B SaaS company (e.g., Salesforce, Workday, ServiceNow, Snowflake, Databricks, etc.).
  • Management or Systems Integration consulting background (Accenture, Deloitte, PwC, KPMG, McKinsey) with post-consulting operating experience is highly valued.

Base Salary Range:

$244,000 - $331,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

 

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