Scaled Customer Success Business Partner (French-speaking) - EMEA 

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Scaled Customer Success Business Partner (French-speaking) - EMEA 

Location: Manila, Philippines 
Department: Scaled Customer Success (SCS) 
Reports to: EMEA Scaled Customer Success Leader  

About the Role 

As a Scaled Customer Success Business Partner (CSBP) based in Manila, you’ll play a critical role in supporting Anaplan’s customers in France, ensuring they realize value from their Anaplan investment.

You’ll manage a portfolio of customers through a scaled engagement model — driving adoption, satisfaction, retention, and expansion — while collaborating with our Sales, Renewals, Professional Services, and Partner teams across time zones. 

Your mission: protect and defend our existing customer base, ensure customer value realization, and unlock growth opportunities across your portfolio.  

Your Impact 

 Strategic Objectives 

• Manage a portfolio of scaled France customers using a scaled engagement model.
• Serve as the primary Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Collaborate with Account Executives, Renewals Managers, and internal teams to execute account and renewal strategies.
• Identify expansion opportunities within existing customers and connect them to the right Anaplan teams or partners.
• Engage with the Anaplan Community and ecosystem to drive customer success and advocacy. 

Customer Adoption & Engagement 

• Proactively monitor adoption, usage, and sponsorship; build action plans to remediate risks.
• Guide customers to achieve measurable outcomes and ensure strong user engagement.
• Promote participation in Anaplan Community, events (e.g., CPX), and programs such as Master Anaplanner.
• Educate customers on product roadmap updates and new features.
• Conduct regular digital check-ins and success reviews to align on value realization. 

Implementation & Support 

• Partner with customers, Anaplan professional services, and certified partners to ensure high-quality implementations.
• Act as a liaison between customers and internal support or product teams to resolve issues quickly.
• Ensure proactive follow-up on open tickets, escalations, and adoption blockers.
• Maintain strong relationships with Anaplan’s Partner and Platform Adoption Specialist (PAS) teams to provide expert guidance. 

Account Health & Renewal Management 

• Conduct structured Account Health Checks using Salesforce and Gainsight.
• Align with internal account teams to build renewal and retention strategies.
• Lead Customer Alignment Meetings to discuss account health, roadmap alignment, and renewal readiness.
• Track and update renewal sentiment and churn risk indicators. 

License & Workspace Management 

• Monitor license usage and workspace capacity to ensure efficiency and compliance.
• Provide data-driven recommendations for optimization and future scaling. 

Enablement & Communication 

• Share platform updates, enablement resources, and training opportunities with customers.
• Promote digital self-service, Community engagement, and partner collaboration to enhance the customer experience. 

What You’ll Bring 

• Professional working proficiency in French (B2 minimum) and English, written and spoken
• 5+ years of experience in Customer Success, Account Management, or Client Services in SaaS or enterprise software.
• Experience supporting EMEA-based customers or working in a global support model preferred.
• Background in business planning, forecasting, or financial modeling is an advantage.
• Familiarity with corporate finance (primary), supply chain, or sales performance management domains is a plus.
• Exceptional organization, prioritization, and multitasking abilities across multiple accounts.
• Strong communication and relationship management skills, with the ability to translate technical concepts for business users.
• Proactive problem-solver with a customer-first mindset and sense of urgency.
• Analytical and data-driven, comfortable using digital tools (Gainsight, Salesforce, Tableau, Excel).
• Flexible and adaptive in a fast-changing, global, and virtual environment.
• “Run your own business” mentality — self-motivated, accountable, and results-oriented. 

Why Join Us 

• Be part of Anaplan’s Global Scaled Customer Success hub in Manila, driving value for top-tier international brands.
• Collaborate with world-class Customer Success and Partner teams across EMEA, AMER, and APAC.
• Thrive in a values-driven, inclusive, and innovative culture.
• Access to global learning and development programs, growth opportunities, and mentorship.
• Competitive compensation and benefits aligned to Anaplan’s global standards. 

 

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.