Drive Key Account Management initiatives for a fast-growing global SaaS tech company in Malaysia

^{Note: Apply only if you are}^{a Malaysian Citizen or PR Holder}

About Anchanto:

Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L’Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.

Headquartered in Singapore and with more than 10 local offices across Asia-Pacific, the Middle East and Europe, we are growing rapidly and looking for ambitious people to join our teams to build the future successes of Anchanto.

The Role: Key Account Manager

Responsibilities Include:

Managing large corporate customer life cycle post GoLive, and then renewals

Collect all necessary information and in detail 'what is sold' by sales team to the customers
Setup and execute kick off / introduction call with the customer and the platform delivery team after taking over the account
is GoLive
Be extremely structured and diligent in managing customer expectations while Clarifying
requirements, priorities, any integrations with customers post implementation
Escalation and resolution of issues, share and track on ETAs as required. Internal escalation of
issues faced by customer

Enterprise and Large Customer / stakeholder expectations and relationship management

Clear understanding of Maintain crisp, clear and straight communication with the customer in different phases of lifecycle
Responsible to work closely with customers in order to achieve success for the customer while using Anchanto products
Have regular follow-up, status and face-to-face meeting
Keep customer posted about major product release, new features and benefits

Follow-up on account growth plan and up-sell opportunities with the customer

Ensure timely invoicing and payments from accounts being managed, resolution of customer queries on invoices if any
Prepare and share internal revenue forecasts. Prepare 12 months account growth plan, forecasts with customer, and work on the plan to achieve those targets
Asess impact on revenue, projections in case of churn situation identified with customer. Manage retention or exit process
Monitor and make sure customer usage on Anchanto platforms
Weekly and Monthly monitoring of product usage and volume for the account as a health check, customer behavior, risk analysis and overall account status
Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers, influencers and mapping the account health and/or any risks

Manage any delays, external dependencies

Publish detailed analysis internally on churn, and improvement areas, new features, Internal alerts and get support to retain and renew customer.
Prepare and present proposal to renew customer contracts
Liaise with internal teams to delegate and follow-up on work assigned

Key Competencies

Demonstrable Project Management Skills with multiple stakeholder Management
Excellent written and verbal communication skills in English.
Experience in project management in the eCommerce/Saas or IT domain
Analytical and problem solving skills with bias towards decision making
Proven inter-personal skills during project management
Ability to work with teams in different geographies

Benefits of working with Anchanto:

A chance to build a career with a fast-growing global SaaS tech company
An opportunity to collaborate with global teams on interesting sales campaigns
Competitive salary package
Amazing work-life balance
Learning opportunities
Flexible work hours
Beautiful office in the heart of the city
This role offers a dynamic and rewarding career path for those who excel in driving growth and maximizing customer value.KAMs will have an NRR target, making them eligible for a OTE bonus, along with commission-based incentives for achieving upsell and cross-sell targets. Additionally, they can earn extra rewards for identifying high-potential opportunities that are later closed by Country Heads or Sales.

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