The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries.
Command & Control is one of Anduril's Business Lines focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOD and IC.
ROLE OVERVIEW
Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship hardware and software products in support of customer missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer.
Grow your business through customer success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril’s technology can make them more effective. Understanding Anduril’s value proposition and articulating how we can have an impact on a customer’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
Shape our products to meet mission needs. Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges. Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.
Collaborate across nearly every Anduril team. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customers.
WHAT WE'RE LOOKING FOR
Mission First Mindset. We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our customers’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. We push ourselves and the limits of our capabilities in the pursuit of this goal.
Ownership Mentality. We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field.
Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer’s mission.
Structured Thinker and Problem Solver. Leading technical programs requires clear communication and well thought-out plans. We are looking for assertive communicators who bring a thoughtful perspective and honest dialogue. A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.
High Value Team Member. Do you enjoy working as part of a team? At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more. It requires humility, an eagerness to learn, and empathy toward your fellow team member. We assume best intentions and empathize with customers just as we do with our colleagues. Can you develop rapport at both the user and executive levels? Do you enjoy sharing successes? We are a low ego group that promotes teamwork and collaboration to bring about success.
360 Degree Leader. We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving. We expect you to be self-aware enough to recognize your position of unstated leadership within the company. You should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teams. Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back. You should also seek 360 feedback to help inform your growth trajectory as a leader.
Diversity & Inclusion. Our mission is reshaping our world. And at the heart of our mission is our people. Their diversity is our strength. They reflect the world in which we do business and the communities in which we live. We celebrate diversity and welcome applications from people of all walks of life, and encourage you to confidently share your unique experiences with us.
WHAT YOU'LL DO
- Serve in a customer-facing Account Manager capacity, working directly with United States Air Force customers to develop and deploy Anduril's Lattice Operating System (Lattice).
- Design & implement user feedback loops to gather, triage, and prioritize feedback, issues, and errors found with Lattice during training, exercises, and normal use within unit schedules.
- Provide input to account and engineering team on features that enhance or greatly improve efficiency of user workflows.
- Support engagement with other service components, Geographic Combatant Commands, and other Government organizations as required to integrate Anduril products laterally across United States Marine Corps customers for increased adoption.
- Develop and contribute to a streamlined user feedback and engagement system, which could include issue tracking, training sessions, refreshers, and focused preparation for exercises and events.
REQUIRED QUALIFICATIONS
- Experience in technical program/account management roles
- Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
- Experience in program management and product deployment roles
- Currently hold Active TS Clearance with SCI eligibility (strongly preferred)
- Willing to travel up to 50%
- Local travel between Greenville & Rockwall, TX 2-3 times a week
PREFERRED QUALIFICATIONS
- Experience with software development, management, and deployment
- Familiarity with airborne ISR platforms and mission planning
- Familiarity with SIGINT geolocation techniques
- Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
- Prior military or government acquisition and/or government contracting experience, particularly with Programs of Record
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
- Platinum Healthcare Benefits: For U.S. roles, we offer top tier platinum coverage (medical, dental, vision) that are 100% covered by Anduril for you and 90% covered for your dependents.
- For UK roles, Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents.
- For AUS roles, Private health plan through Bupa: Coverage is fully subsidized by Anduril.
- Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents.
- Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.
- 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.
- Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.
- Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well.
- A professional development stipend is available to all Andurilians.
- Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens.
- Company-funded commuter benefits available based on your region.
- Relocation assistance (depending on role eligibility).
- 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.
