Account Manager, Mid-Market

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• Homeowners have turned to Angi for more than 300 million projects
• 1,000+ home service tasks covered
• 2,800 employees worldwide

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. 

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

About the team

The Strategic Partnerships team is responsible for the largest service providers at Angi in our Enterprise Corporate division. This is a very high visibility, high impact team as we manage millions of dollars with the opportunity to play a pivotal role in the company's growth. This role is within the MidMarket team in our Enterprise Corporate Accounts, which provides an opportunity to learn and grow at this level into the Large Corporate Account group. 

What you’ll do:

Your primary responsibility is to grow and retain revenue generated from the Enterprise relationships in your book of business. You will be managing relationships with midsize service professionals in the industry. In addition, you will be focused on collaborating with the corporate partners of mid-size franchise networks on marketing strategies to help their members (service professionals) successfully use Angi to grow their businesses. Each partner is different; identifying growth areas by analyzing their performance and understanding what is essential to their bottom line and growth initiatives are pivotal in this role. 

• Deliver on quarterly revenue growth goals from your book of business which will include a blend of revenue retention and upselling activities. 
• Think strategically to identify opportunities uniquely tailored to each partner in your portfolio with proactive outreach and offer solutions to grow accounts by maximizing Angi products & services to fit each partner’s needs. 
• Deeply understand Pro key performance metrics such as appointment set rate, cost of marketing and what Angi performance is against those metric goals.
• Ensure prompt and accurate answers and solutions are provided to your partner
• Develop client relationships by helping them identify new growth opportunities.
• Review reports to determine whether strategies are working and if there are required changes to partner accounts (e.g., increase spend targets, coverage areas, and communication preferences).
• Serve as the lead point of contact for all partner matters. 
• Meet with partners regularly to provide frequent guidance, understand market trends, and identify opportunities to optimize and grow the partnership. 
• Forecast and track key account metrics (e.g., close rates, sales funnel process, and busy seasons).
• Communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
• Effectively communicate with management the status of accounts, including risks, opportunities, and any other anomalies that could positively or negatively impact the relationship. 

In this role, you will need:

• 1+ years of experience in account management, customer success or similar role with book of business ownership.
• The ideal candidate will have experience maintaining $5M in business.
• Able to demonstrate ownership of outcomes, not just tasks - seeing issues through to resolution with limited oversight. 
•  You have a business development mentality and proven experience in revenue-generating roles. You can manage priorities across a large and diverse book of business.
• Good time management skills with a problem-solving approach. 
• You have a positive attitude when working with both clients and internal stakeholders. 
• Ability to gain business insight, preferably in the home services space, and a thirst for knowledge and drive to learn deeply about our partners’ industries and businesses. 
• Strong (verbal and written) communication skills with an ability to build relationships. 
• You have a proven ability to juggle multiple account management projects and responsibilities at a time while maintaining sharp attention to detail. 
• Experience overseeing customer relationships, including negotiating contracts and agreements to maximize profits. 
• Solid experience with CRM Software (e.g., Salesforce, Zoho CRM, or HubSpot) and Microsoft and Google Suite. 
• Some travel required; 5% 

Compensation & Benefits:

• $58,000 - $116,000
• $58,000 salary + commission paid quarterly
• Annual on-target earnings (OTE) $116,000
• Company equity program
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• Technical equipment (i.e. laptop) provided

Where you’ll work:

• This is a remote position and the ideal candidate will permanently reside in one of the following states: Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas or Utah, Wisconsin. 
• Angi currently has an office in the following city/states, 1) Denver, CO, 2) Indianapolis, IN and 3) New York City, NY, which are available for use if you reside near these locations
• We have a 'camera on' culture for virtual meetings. Must utilize all company provided equipment, including the webcam, for all team communications.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. 

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job post is scheduled to close on Monday, December 8th. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications. 

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