Panel Manager

We’re looking for a Panel Manager to join the Angus Reid Group team!

Reporting to the VP Panels, the Panel Manager is responsible for ensuring our proprietary Canadian panel operates with excellence and delivers meaningful value to the business. This role focuses on developing strong member engagement, deepening profiling, and overseeing day-to-day panel performance as the panel continues to grow and scale.

The Panel Manager will play a lead role in the execution and ongoing success of our Canadian and Provincial Omnibus, which serves as a key vehicle for client work, business development, and panel engagement. This role requires market research experience and comfort working directly with clients to support their use of the omnibus and ensure a high-quality, end-to-end delivery. The Panel Manager will also work closely with Research & Consulting teams, Sales, Operations, and the broader Panels team to coordinate the planning, fielding, and delivery of both omnibus and profiling studies, while also maintaining oversight of the Canadian panel to ensure it is effectively managed, actively engaged, and consistently delivering reliable, high-quality insights.

This role also acts as an internal advocate and champion for the Canadian panel – helping researchers and commercial teams understand its capabilities, value, and opportunities.

About Angus Reid Group 

Angus Reid Group (ARG) is a full-service market research and data services powerhouse with offices in 🇨🇦 Canada and 🇺🇸 the United States. For decades, we’ve been at the forefront of innovation in the insights industry — helping organizations make better, faster, and smarter business decisions 💡. 

We own and operate proprietary research panels across North America and conduct studies globally, delivering actionable insights and trusted analysis. Our clients include leading brands and agencies who rely on us to provide modern, optimized solutions tailored to their toughest challenges. 

At ARG, we combine research excellence with a collaborative culture where all voices are heard and creativity thrives. 

As a Panel Manager at Angus Reid Group, you will: 

Panel Oversight

• Oversee the day-to-day running of the CA panel, with a focus on member engagement, panel profiling, panel health and performance.
• Actively drive improvements in engagement, profiling, and participation by using panel data, feedback and performance trends to inform decisions.
• Maintain a strong understanding of panel operations and proactively identify risks or opportunities.
• Act as an internal point of contact for CA panel-related questions and needs.

Canadian Omnibus Management

• Own and manage our Canadian and Provincial Omnibus end-to-end, including scheduling, coordination, and delivery.
• Collaborate with Research and Sales teams to manage both paid client questions and internal business development or engagement questions.
• Ensure omnibus results are timely, high quality, and reflective of a representative sample of Canadians.
• Lead the delivery of omnibus outputs, including high-level summaries of results and review of client press releases for accuracy, clarity, and alignment with findings.
• Coordinate results sharing for engagement questions to close the feedback loop with panel members.

Engagement & Profiling

• Design, plan, coordinate, and execute ongoing engagement initiatives, including conversational chat surveys, content share-backs and other communications.
• Lead the CA profiling program by building foundational profiling, coordinating profiling initiatives, and establishing clear processes that enable Research, Operations and Sales to understand and leverage profiling for feasibility and targeting.
• Partner closely with our Creative & Content Manager to deliver compelling, on-brand share-back content that reinforces trust and engagement with panel members.
• Use engagement and profiling data to continuously improve the member experience.

Cross-Functional Collaboration & Advocacy

• Work closely with the Panel Analyst to understand panel health, performance trends, and data quality.
• Partner with member support & incentives to ensure smooth operations and a positive member experience.
• Stay aligned with the recruitment team providing insight into CA panel needs, gaps, and priorities.
• With support from VP Panels, work towards building strong relationships with researchers and commercial teams, acting as an internal advocate for the CA panel’s value and capabilities.

Innovation & Continuous Improvement

• Identify opportunities to enhance engagement, profiling depth, and operational workflows.
• Contribute ideas that support AI-enabled efficiencies, automation, and scalable panel processes.
• Help shape best practices as the panel grows and evolves.

 This may be the right opportunity for you if you have:

• 2 to 4+ years of experience in market research, insights, or panel/community management.
• Strong understanding of market research processes, sampling, engagement, or audience management (or demonstrated ability to learn quickly).
• Comfortable working with data and translating insights into action.
• Excellent communication skills and confidence collaborating across teams and with clients.
• Highly organized, proactive, and energized by both strategic thinking and hands-on execution.
• A collaborative mindset and interest in being an internal champion for a growing strategic asset.

Why Us for Your Next Adventure? 

💵 Competitive Compensation 

• In determining salary, Angus Reid Group considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $65,000 to $95,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.
• Home office stipend, monthly internet stipend and cellphone stipend.

💆 Flexibility & Time Off 

• This position will be based in Vancouver. 
• Comprehensive paid time off that covers vacation, sick, and personal days. 

🩺 Health & Wellness 

• Comprehensive benefits package

🚀 Growth & Development 

• Pathways for career advancement
• Professional development days
• Company-provided laptop and peripherals  

Our values at Angus Reid Group: 

• Courage
• Results
• Energy
• Kinship 

The not-so-fine-print 🧐 

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Angus Reid Group, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Angus Reid Group provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. 

Angus Reid Group is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io 

Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. 

Please note given our security and compliance certifications, final applicants will be required to undergo a background check. 

No recruiters and no phone calls, please!