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Animal Care Center Princeton - CSR

Princeton, West Virginia, United States

Animal Care Center in Princeton, West Virginia (just one hour from Blacksburg) is a team of compassionate and experienced veterinarians who practice high quality veterinary medicine in a collaborative small-animal focused environment. Our beautiful 10,000 square foot custom-built facility includes ultrasound and endoscopy/rhinoscopy units, laser therapy and laser surgery equipment, and a layout designed to facilitate smooth workflows. We offer quality mentorship from multiple experienced veterinarians on staff and customized scheduling opportunities to meet your needs in order to allow a better work life balance. ACC is proud of our loyal clientele and excellent community reputation, and we have a sister hospital located nearby in Pearisburg, Virginia!

 

Position Summary 

Animal Care Center is looking to hire a Client Service Receptionist to join our front office team. This is a full-time position.  Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below). 

Why Us? 

Animal Care Center provides exceptional care to our clients and their beloved pets. We foster a supportive and collaborative environment where every team member is valued and has the opportunity to grow.   

Responsibilities 

  • Greet clients in a friendly and professional manner. 
  • Schedule and confirm appointments and surgeries 
  • Answer phone calls, emails, and in-person inquiries. 
  • Perform administrative tasks such as filing, data entry, and managing correspondence. 
  • Ensure the reception area is tidy and presentable. 
  • Maintain accurate records of client interactions and appointments 
  • Process prescription and food requests in a timely fashion correctly 
  • Accurately schedule appointments, surgeries and boarding reservations 
  • Complete daily department checklist to a high standard 
  • Receive and respond or process incoming communications such as emails and AllyDVM 
  • Confirm patients have all necessary communication and medication the doctor has prepared 
  • Perform end of day closing procedures in Cornerstone – Hands on training will be provided 
  • Stay up to date on patient history  
  • Able to lift minimum of 15lbs  
  • Intermediate knowledge of grammar and spelling  
  • Proficient in in Microsoft Office and Windows Outlook  
  • Willingness to adhere to work schedules 
  • Other duties assigned 

Generous Benefits Package for Full-Time Employees: 

  • Scrub Allowance: Eligible on 1st day. 
  • Paid Holidays: 6 Paid Holidays (Eligible on 1st day). 
  • Paid Time Off: 40 hours first year (accrued). 
  • Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment. 
  • Supplemental Insurance: (e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment. 
  • 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained. 
  • Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount.  

Job Requirements 

  • High School Diploma or GED equivalent. 
  • Veterinary experience preferred, but not required. 
  • Customer Service – Knowledge of principles and processes for providing customer service 

 

If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you! Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets! Apply today. 

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