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IM Care Coordinator

510 East 62nd Street, New York, NY 10065

The IM Care Coordinator provides essential support to all Internal Medicine Services, primarily on weekends and as needed for service gaps. This role ensures seamless coordination of patient care, client communication, appointment management, and procedural support across all Internal Medicine areas. The IM Care Coordinator also performs post-procedure callbacks to ensure continuity of care. This role is critical to improving IM Service workflow, maintaining communication standards, and enhancing client and referring veterinarian (RDVM) satisfaction.

Shifts:

  • Sunday – Wednesday (9a – 6:30p) 
  • Wednesday – Saturday (9a - 6:30p) 

Skills Required: 

  • Minimum of 2 years Veterinary/Human Referral Coordinator experience 
  • Minimum of 2 years Veterinary Clerical experience 
  • Minimum of 2 years customer service in a professional setting 
  • Excellent written skills, well organized and excellent task management skills 
  • Ability to interact with all levels of staff, clients and veterinarian practices 
  • Ability to work collaboratively, and independently in a fast-paced, demanding environment, handling multiple tasks with competing deadlines 
  • Must be able to work holidays and weekends 
  • Must have ability to remain composed in stressful and demanding situations 
  • Must exhibit good organizational, task management skills and communication skills 
  • Must be able to follow detailed protocols and instructions 
  • Must neatly and correctly fill out paperwork as necessary 

Specific Duties and Responsibilities: 

  • Serve as primary liaison between IM, other services, clients, and DVMs 
  • Answer incoming calls, handle inquiries and direct them appropriately 
  • Schedule appointments and procedures based on client or doctor requests 
  • Confirm appointments, manage and maintain waitlist 
  • Obtain and attach medical records for inpatients and upcoming appointments 
  • Review and audit upcoming appointments to ensure all requirements are met 
  • Respond to doctor requests, rescheduling appointments, and handling time-sensitive follow-ups 
  • Follow up with clients after hospitalization or procedure discharge 
  • Keep RDVMs informed and updated as needed 
  • Assist doctors in submitting prescriptions or calling pharmacies for approval 
  • Send medical records to owners and RDVM upon request 
  • Assist with presenting estimates; support clients in accessing financial assistance when applicable 
  • Must be able to work with sensitive information and maintain confidentiality 
  • Responsible for front desk responsibilities such as, but not limited to client check-in and check-out which includes patient registration, admission and discharge 
  • Other duties as deemed necessary 

Our comprehensive benefits package includes:

  • Competitive salary
  • Generous Sign-on bonus
  • Generous paid time off
  • Tuition assistance
  • 50% discount on veterinary care
  • 403b matching
  • Comprehensive medical, dental, and vision coverage
  • You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Role: Coordinator for The Internal Medicine Department at AMC

Department: Internal Medicine
Reports to: LVT Manager of Internal Medicine
Status: Full-Time

Pay Range

$23.95 - $30.75 USD

Excellence in veterinary medicine since 1910. AMC Offers:  

A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. 

State-of-the-Art Facilities: AMC is currently undergoing a major expansion and renovation. Once complete, this project will transform the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.  

Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT 

A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. 

A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine. 

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