Senior Stylist - QV, Melbourne

You are an energetic, positive, and motivated senior team member and an integral part of our world-class sales team. You will contribute to our culture of efficiency, fun, and best-in-class customer service.

This role reports to our Sydney-based Area Manager and is responsible for prioritising sales and customer experience in-store, in addition to the responsibilities outlined below.

Key Responsibilities

Daily Operations

• Open and close the store, including EOD reporting, till management, stock replenishment, and thorough cleaning.
  
  
• Lead by example with punctuality—be the first to arrive. If you’re not 5 minutes early, you’re late.

Client Management & Sales

• Greet all customers warmly, providing exceptional service and styling expertise.
  
  
• Maintain best-in-class product knowledge and styling skills.
  
  
• Support customers with wardrobe outfitting and personalised styling.
  
  
• Understand and manage VIP client needs with discretion and attention.
  
  
• Proactively reach out to customers daily to achieve sales targets.
  
  
• Keep a detailed client book of VIPs, including contact details, spend totals, personal notes, and outreach preferences, managed through Endear (CRM).
  
  
• Track customer requests for items not available in-store.
  
  
• Respond promptly to all phone and email inquiries.
  
  
• Drive both personal and team sales to exceed KPIs (monthly budgets, AOV, IPT, and conversion rates).

Leadership & Senior Staff Duties

• Ensure smooth daily business operations.
  
  
• Train casual staff on procedures and sales techniques when the manager is not present.
  
  
• Uphold the highest standard of personal presentation in line with the ANINE BING aesthetic.
  
  
• Oversee store merchandising and presentation.

Stock Management

• Receive deliveries and manage unpacking processes.
  
  
• Prevent stock loss and maintain organised stock rooms.
  
  
• Share stock and product knowledge across the team.
  
  
• Liaise with the US team regarding stock fulfilment processes.
  
  
• Conduct quarterly full inventory stocktakes.

Reporting

• Complete end-of-day reporting.
  
  
• Provide weekly wrap-ups when the manager is not present.
  
  
• Submit monthly product feedback in the manager’s absence.

What You’ll Do

• Be the ultimate brand ambassador, communicating ANINE BING’s values and philosophy to customers.
  
  
• Build long-lasting customer relationships and provide best-in-class service.
  
  
• Work collaboratively with a growing team to exceed sales goals in an entrepreneurial environment.
  
  
• Continuously expand fashion and product knowledge to strengthen styling expertise.
  
  
• Drive sales through in-store and virtual client outreach.
  
  
• Maintain a clean, organised, and visually appealing store environment.
  
  
• Support store operations, including inventory management, reporting, virtual order fulfilment, and visual merchandising.

Qualifications

• Proven ability to build and maintain a client book.
  
  
• Self-motivated and goal-oriented.
  
  
• Strong communication skills.
  
  
• Ability to prioritise in a fast-paced environment.
  
  
• Organised, tidy, and professional in presentation.
  
  
• A strong team player who brings positive, engaging energy.
  
  
• Proficient in Excel, Microsoft, and G Suite.
  
  
• Comfortable with retail technology and virtual sales platforms.
  
  
• Growth mindset with a passion for learning and tackling new challenges.

Perks & Benefits

• Competitive pay.
  
  
• Monthly ANINE BING wardrobe allowance.
  
  
• Generous employee discount.
  
  
• Opportunities for growth within the company.
  
  

Success at ANINE BING Requires That You...

• Are an insatiable learner and proactive doer.
• Thrive as a team player and love to win.
• Remain humble, honest, and transparent.
• Are organised, efficient, and resilient.
• Bring a problem-solving mindset and entrepreneurial spirit.
• Mentor others in an approachable, accessible way.
• Adapt quickly, work flexibly, and embrace challenges.
• Love working in a creative, fast-paced environment—with a sense of humour.
  
  

About ANINE BING

ANINE BING is a fast-growing fashion and commerce brand revolutionising how products are developed, produced, marketed, sold, and delivered. The brand engages customers through eCommerce, social platforms, branded retail stores, and major department stores.

With 17 stores in 5 countries and 70+ employees across Los Angeles and globally, ANINE BING continues to expand its international presence.

Please note: This store location is a franchise. The successful candidate will be employed by The Agncy.