New

Customer Solutions Engineer (UK, Ireland, or Eastern United States)

Remote (Ireland); Remote (United Kingdom); Remote (United States - Eastern)

Anomalo seeks a versatile and proactive Customer Solutions Engineer to help customers configure and integrate our data quality platform. This role involves leading architecture discussions, conducting implementation and configuration sessions, and coordinating with engineering to ensure best practices. You will leverage your technical aptitude, communication skills, and problem-solving abilities to assist customers, troubleshoot issues, and build scalable internal processes.

What you will do as a Customer Solutions Engineer:

  • Manage all post-sales activities related to the implementation, configuration, and ongoing support of customer environments (SaaS or in-VPC).
  • Collaborate cross-functionally to ensure a smooth transition from pre-sales to post-sales for an optimal customer onboarding experience.
  • Conduct architecture and implementation best practices training sessions for customers.
  • Provide customers with integration best practices and self-service documentation.
  • Own and resolve support cases through effective troubleshooting, data gathering, and internal team consultation.
  • Partner with engineering and application teams on new product development and enhancements.
  • Develop support tooling and scale internal processes to enhance Anomalo's products and services.
  • Proactively work with customers to ensure smooth deployments and adoption of Anomalo’s platform; this is not a traditional help desk role.

What You'll Bring to the Team:

  • 5+ years of experience in external customer support or a customer-facing engineering/support role, preferably in enterprise software/SaaS within a high-growth environment.
  • A strong ability to translate complex technical concepts for non-technical stakeholders while also engaging deeply with technical users is essential. A consultative approach is essential.
  • Proactive problem-solver capable of anticipating customer needs, thinking beyond immediate issues, and debugging at various stack levels.
  • Experience managing support cases from triage to resolution, balancing multiple tasks, and maintaining organization in dynamic environments.
  • Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments.
  • Flexibility to provide coverage across multiple time zones in EMEA and the Eastern United States.

Technical Skills:

  • Containerized Applications: Proficiency in deploying and troubleshooting with Docker and Kubernetes; familiarity with Helm.
  • Cloud & On-Prem Technologies: Experience with AWS, Azure, GCP, and OpenShift.
  • Identity Management: Familiarity with SAML, OAuth, and other enterprise authentication methods.
  • Scripting, Automation & API Integrations: Ability to read and write basic scripts (Bash, Python, or similar) for automation and troubleshooting; experience with REST APIs for data integrations and automation workflows, including scripting API calls.
  • Architecture Diagrams & Documentation: Experience with tools like Lucidchart or draw.io.
  • Data Warehousing: Knowledge of cloud-based data warehouses such as Databricks and Snowflake.

Ideal candidates will also have:

  • Advanced Scripting & API Automation: High-level proficiency in Python, Bash, or PowerShell for complex automation and internal tool building; familiarity with Infrastructure as Code (IaC) tools like Terraform.
  • Monitoring & Observability: Hands-on experience with Prometheus, Grafana, Splunk, or similar tools.

Data Engineering & Warehousing: Exposure to ETL/ELT workflows and data pipeline tools like Apache Airflow or dbt; and enterprise tools like Salesforce, Gong, Outreach, Notion, and Google Suite.

Location & Travel:

  • Remote: Based in the UK, Ireland, or Eastern United States 
  • Occasional on-call responsibilities; candidates must be comfortable with on-call rotations to meet customer SLAs. This means coverage across multiple time zones in EMEA and the Eastern United States. 
  • Quarterly travel required for company offsites and approximately 15% travel for customer meetings.

Compensation:

The estimated annual salary range for this role is:

  • £100,000-£150,000 (UK) 
  • €110,000- €170,000 (Ireland)
  • $130,000-$200,000 (United States)
  • Plus meaningful equity

Perks of working at Anomalo:

  • 🎯 Make An Impact: Join a growing company that delights our customers. Our modern UI and rich visualizations help our customers solve unknowns and anticipate data issues before they happen.
  • 🔍 A values-driven, open and transparent culture that supports autonomy and growth.
  • 🏡 Fully Remote: We were fully remote before it was a thing, and we believe your best work happens on your schedule. We offer a generous $1,000 stipend to ensure your remote office is comfortable.
  • ✈ Quarterly Onsites: While we love the flexibility of being remote-first, we also recognize the value of spending time together in person. We make time to get together (in a new destination!) for a company-wide offsite each quarter.
  • 🌴 Generous Time Off: Enjoy 17 company holidays and unlimited vacation time that we encourage you to take. We also have a company-wide winter break the last week of the year.
  • 🩹 Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans. Anomalo covers 90% of your premiums. We provide access to family planning and reproductive care for our employees and their families by partnering with Carrot Fertility. We provide mental health and wellness benefits for all employees, covered at 100%.
  • 🍼 Family Comes First: We offer 16 weeks of parental leave, during which you will receive your full pay.
  • 💸 Investment in the company & your future: Every employee is granted a meaningful equity package. We also offer life insurance and a 401(k) plan.
Many of our benefits and perks are designed for full-time employees, with some available only to team members based in the United States.

What we value:

  • Own It: We don’t just do our jobs—we own getting to the best results across the company.
  • Act & Adapt: We prioritize action, learn from mistakes, and continuously improve with humility and curiosity.
  • Thrive Together: We embrace diversity, assume best intentions, and support each other to succeed as a team.
  • Opacity Zero: Thoughtful transparency enables us to work autonomously and make great decisions.
  • Customer Focus: We anticipate, innovate for, and deliver what matters most to our current and future customers.
  • Work Smart: Work when, where, and how you’re most effective—outcomes matter more than hours.

About Anomalo

Anomalo is the automated AI solution that integrates with the modern data stack to monitor data quality. Using unsupervised learning, it detects complex issues like distribution changes that static rules miss. With built-in root cause analysis, Anomalo identifies anomalies, their causes, and their impact, helping data teams focus on building instead of debugging.

We’re rapidly growing and work with some of the biggest brands leveraging data today, like Block, Discover, Atlassian, and Included Health. Backed by $82M in seed through Series B extension funding from top-tier firms, including SignalFire, Norwest Venture Partners, Databricks Ventures, Foundation Capital, Two Sigma Ventures, and First Round Capital, Anomalo is enabling companies to make better data-driven decisions.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be shared.
 

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