Back to jobs
New

Director of Field Application Specialist

Emeryville, CA

About Us

Ansa Biotechnologies, Inc. (Ansa) is a cutting-edge provider of gene synthesis services specializing in custom DNA synthesis solutions for the life sciences, biotechnology, and pharmaceutical industries. We are dedicated to advancing scientific research and innovation by delivering high-quality genetic materials to researchers and organizations worldwide. Ansa provides a dynamic environment, a forward-thinking culture and the opportunity to grow with the company. As we continue expanding, we seek a highly motivated and results-driven Director of Field Application Specialists to join our fantastic team.

Position Overview

As the Director of Field Application Specialists, the first member of this new team, you play a critical role in creating and executing presales and post-sales customer success strategies, field support, technical training, and application-focused, scientific presentations to drive customer adoption and retention. Reporting to the VP of Global Commercial Operatoins, you will be responsible for building and leading a field application team, driving the highest level of customer success and satisfaction, and developing the strategies, processes, and KPIs to support all of the above.

Key Job Responsibilities

- Develop and implement a comprehensive field application and customer success strategy, including SOPs, metrics, tools and reporting

- Design and build the field application organization to ensure the highest level of satisfaction of external and internal stakeholders with a focus on account retention, customer success, and revenue growth

- Lead and manage a team of Field Application Specialists to deliver world-class technical support at customer sites and drive adoption of Ansa's gene synthesis products and services; the FAS team is the company’s primary owner of technical support

- Work directly and very closely with the Head of Application Development on any number of initiatives, including but not limited to, presentations of application data and information, feeding ideas for application development back into the organization, and organization of content related to pre- and post-sales success

- Collaborate with R&D, Manufacturing, and Sales teams to ensure seamless integration of application support and field engagement strategies

- Conduct on-site customer visits and technical consultations to understand customer applications, troubleshoot challenges, and optimize customer success with Ansa's offerings

- Continuously monitor and analyze customer success metrics to identify areas for improvement and implement corrective actions

- Ensure that Ansa's field support and application offerings are competitive and innovative by staying current with industry trends and customer application needs

- Work closely with cross-functional teams to ensure customer feedback is incorporated into product development, service improvements, and application strategy

- Communicate technical information clearly and effectively to both technical and non-technical stakeholders, including customers and internal teams

- Contribute to the creation of application-focused technical assets such as application notes, case studies, technical guides, and customer success resources

- Gather customer feedback around user experience, application challenges, and technical needs to inform strategy and improvements

- Deliver technical consultations and provide application insights to support the sales process and new customer onboarding

- Design and deliver customer training programs, workshops, and webinars to drive product adoption and technical proficiency

- Participate in customer conferences, industry events, and technical meetings as a subject matter expert

- Update CRM systems with customer interactions, technical issues, and application feedback

- Ensure seamless onboarding and maximize customer success and adoption from day one

Requirements

- Minimum 10 years of customer-facing experience in field applications, technical sales, or applications-focused support

- Minimum 5 years of management experience leading technical or field application teams

- Exceptional communication and interpersonal skills with strong ability to engage customers and build relationships

- Strong understanding of DNA synthesis technologies and their applications in research and biotech

- Deep applied knowledge of genome editing, synthetic biology, and related molecular biology technologies

- Demonstrated ability to develop customer-facing technical content and training programs

- Demonstrated ability to present technical content and engage customers in technical discussions

- Experience in a startup or early-commercial company environment

- Proficiency with Salesforce.com and other commercial tools and applications

- Ability to travel extensively - minimum 30% - for customer site visits, meetings, conferences, and events

Education

- PhD in molecular biology, cell biology, chemistry, or equivalent, along with a combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities to successfully perform the job

- 10–12+ years of commercial life sciences, gene editing, synthetic biology, or omics applications/support experience required

- Highly prefer 7+ years of experience in the gene editing, synthetic biology, gene synthesis field

 

What We Offer: 

  • Competitive hourly pay and equity, with a consistent Monday–Friday day-shift schedule
  • Generous benefits package including health, dental, and vision
  • Ongoing professional development and training opportunities
  • A collaborative and innovative work environment
  • The opportunity to be part of a company at the forefront of synthetic biology and innovation
  • San Francisco Bay Area Pay Range - $180k - $250k, depending upon experience

 

Ansa Biotechnologies is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity or expression, national origin, age, disability, veteran status, or any other
characteristic protected by applicable law.

At Ansa, we are building a high-performing team focused on changing how scientists access
DNA. We look for people who are curious, rigorous, accountable, and excited to work on hard
problems. Our hiring decisions are based on merit, qualifications, experience, and the needs of
the business.

 

Create a Job Alert

Interested in building your career at Ansa Biotechnologies? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

To be authorized to receive Ansa’s export-controlled technology and information without sponsorship for an export license, you must be either:

(1) A “U.S. Person,” meaning that you are a citizen of the United States, a permanent resident alien of the United States, or a protected individual as defined by 8 U.S.C. § 1324b(a)(3) (see 15 C.F.R. § 772.1);

OR

(2) A national or permanent resident of one of the below countries that do not require a license:

 

·         Argentina

·         Germany

·         Malta

·         Turkey

·         Australia

·         Greece

·         Mexico

·         Ukraine

·         Austria

·         Hungary

·         Netherlands

·         United Kingdom

·         Belgium

·         Iceland

·         New Zealand

 

·         Bulgaria

·         India

·         Norway

 

·         Canada

·         Ireland

·         Poland

 

·         Croatia

·         Italy

·         Portugal

 

·         Cyprus

·         Japan

·         Romania

 

·         Czech Republic

·         South Korea

·         Slovakia

 

·         Denmark

·         Latvia

·         Slovenia

 

·         Estonia

·         Liechtenstein

·         Spain

 

·         Finland

·         Lithuania

·         Sweden

 

·         France

·         Luxembourg

·         Switzerland

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ansa Biotechnologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...