Senior Representative, Customer Success

Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions. 

About Anteriad 

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.   

Why Join Our Finance Team?  

Work with a collaborative team and provide top-rated solutions to Fortune 500 companies. This is an exciting opportunity for an intelligent, energetic, and self-motivated individual. 

As a part of the Customer Success team, you will get exposure to problem-solving for internal and external customers on the Anteriad line of products, providing first-level support related to customer inquiries on content syndication, data counts, supporting our SAAS-based platform and other client-facing responsibilities such as diagnosing, advising and resolving client issues. 

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive: 

• Training & Development with unlimited access to Cornerstone Learning System 

• Steady, Full-Time Role  

• Mix of Collaborative & Independent Work 

• Community Outreach via Anteriad Cares encouraging taking time to volunteer   

• Professional Mentoring Program. Career guidance from leadership  

• Employee Resource Groups. Collaborate with others that share your passions! 

• Great Benefits for you and your family 

Benefits We Bring To You:  

• General Medial Coverage for employees and family 

• Personal Accident insurance 

• Employee Term Life Insurance 

What You’ll Do:  

• Internal and external client facing resource available for Q and A on all details related to accounts during the US Pacific Time shift.  

• You will be responsible for the quality of final data deliveries for assigned accounts including the identification and elimination of non-qualified lists based on targeting or specific job title and functional areas.  

• Responsible for working in tandem with our India and US Operations team in order to ensure Anteriad can offer true customer support and customer insights 24 hours a day.  

• Identifying and escalating situations requiring urgent attention.  

• Responsible for tracking client issues and documenting resolutions in FreshDesk, Clarizen and Salesforce.  

• Responsible for ActiveBase programs for our non-named customers championing the campaign through the process from beginning to end.  

• Understanding and supporting our SAAS-based platform InsightBASE.  

• Support will include implementation of the platform for customers as well as on-going training and support issues.  

• Assist the Customer Success Managers, Sales Directors, Marketing, Operations and the True Influence Management teams in any support and projects as needed.  

What You’ll Bring:  

               Required:  

• 2+plus years of related experience in providing help desk support preferably in a demand generation and/or direct database marketing environment.  

• Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability.  

• The following are personal qualities that will characterize the successful applicant:  

• Independence: Must have the ability to work on his/her own without constant direction or supervision.  

• Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.  

• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don’t typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools.  

• Must have a thorough knowledge of the technology concepts including telecommunications, cloud computing, and infrastructure hardware.  

• Must have strong oral and written communication and be able to articulate in a courteous manner.  

• Adaptability: Must be able to learn quickly and adapt to changing landscapes. Must have strong problem analysis and problem-solving competencies.  

• Must be able to interact act well with team members

Our Values:

• Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front​
• Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way ​
• Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success​
• Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live