Back to jobs
New

Customer Success Representative

Remote-US

Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions. 

About Anteriad  

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.   

Why Join Our Customer SuccessTeam? 

The Anteriad Operations team is looking for a vital team member to fill the role of Customer Success Representative (CSR). An Anteriad CSR is responsible for being our customers’ biggest advocates and the focal point between those customers, the sales team, and operations department. Anteriad CSRs work with their team to set up, manage, and optimize campaigns across our suite of business-to-business marketing & data services. A successful candidate will have the opportunity to work and build relationships with our international customer base including members of the Fortune 500, Inc. 5000, and venture-backed companies. This position is executed on a remote basis, with potential for travel for customer & internal meetings if performance goals are met.   

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:  

  • Work from home 
  • Flexible PTO 
  • Training & development with unlimited access to Percipio LMS 
  • Mix of collaborative & independent work 
  • Community outreach via Anteriad Cares - Encouraging staff to take time to volunteer   
  • Professional mentoring program - Career guidance from leadership  
  • Employee Resource Groups - Collaborate with others that share your passions! 
  • Great benefits for you and your family 

 

Benefits We Bring To You:  

  • Comprehensive medical (choice of 3 plans), dental and vision coverage 
  • Company paid short-term disability, long term disability and life insurance 
  • Optional supplemental life, accident and critical illness insurance plans 
  • 401K with company match 
  • Flexible PTO and generous paid holiday schedule 
  • Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks) 

 

What You’ll Do: 

  • Start the day by reviewing & actioning internal & external emails that may have come in overnight.  
  • Check-in call with your CS team to review account performance and decide what actions need to be taken.  
  •  Finish setting up a campaign you just received the missing piece for and set it live.  
  • Confirm with your customer the great news, that their campaign is now live, confirm their details one final time and let them know when they can expect to see the first set of outcomes.   
  • Conduct kickoff call with customer getting ready to launch a new campaign, you lead the call and walk them through their campaign details, desired performance metrics, and what remaining materials are needed before launching.   
  • Perform a high-level review of your campaign data files before approving them to move forward to a customer. You approve most of the files but reject a few because you remembered your customer asked for something slightly different, these little catches over time lead to that customer continuing to grow with Anteriad.  
  • Take a walk at lunch or run a quick errand, assuming you do not have calls or imminently pending items, this is something we are happy to encourage as long as you are reachable.   
  •  Setup of one or multiple campaigns where materials are being received.   
  •  Throughout the day you are responding to messages that could come internally or externally via email, chat, or calls, and despite the high volume you are still highly organized.  
  • Not always, but if you have a larger group call on your calendar, it would likely be; customer success roundtable, new product training, quarterly town hall, one of our Employee Resource Groups (ERGs) lunch and learns, or a sales enablement meeting.  
  • End the day by completing a summary presentation you and a member of the sales team will be giving early next week to one of your customers. 
  • Setup, manage, and optimize the suite of Anteriad’s business-to-business marketing and data services for your customers.  
  • Act as the focal point for all external customer communications and internal requests & inquiries related to your customers.   
  • Always be presentable and camera ready during the workday.   
  • Lead and participate in all types of customer calls including but not limited to kickoff calls, check-ins, campaign summaries, QBRs, and problem-solving calls.  
  • Be the final layer of quality control between deliverables & customer systems by demonstrating the ability to audit and investigate across any level of detail - from a single data entry to cohort level analysis.   
  • Continuously monitor existing & upcoming activity, identifying potential challenges and taking steps to correct potential issues and set up future campaigns proactively.   
  • Maintain understanding of customer status in relation to upward or downward trends and understand why those trends are occurring.   
  • Ensure internal CRM & campaign management software remain continuously up to date in relation to live and upcoming activity.   
  • Actively check in with customers based on their preferred method of communication (calls, email, in-person) at a regular frequency.   
  • Create custom & standard reports based on campaign performance, revenue managed, revenue predicted, and information from internal databases.   
  • Create reports in any format requested; PPT, MSFT Excel, email, and business intelligence software  
  • Work as a team with your designated customer success group, performing activities & tasks as assigned by the group's leader (CSM).   
  • Collaborate continuously with the sales team on customer communication, campaign setup, & reporting, while always providing what they need to best service the customer.   
  • Enhance our operations team’s ability to run successful campaigns by communicating precisely & unambiguously, providing all needed materials at the right time and following standard processes.   
  • Stay current on best practices and trends related to digital marketing, specifically as it relates to business-to-business sales, data, and demand generation.   
  • Represent Anteriad and the customer success team with each interaction in a friendly, informed, and easy-to-work-with manner. 

 

What You’ll Bring:  

  • Independence: Must have the ability to work on his/her own virtually without constant direction or supervision.  
  • Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.  
  • Continuously Improving: Not satisfied with operating at the status quo, will constantly seek ways to improve their internal and external contributions to the team.  
  • Communication Skills: Must have strong oral and written communication abilities and be able to articulate in a courteous manner.  
  • Adaptability: Must be able to learn quickly and adapt to changing landscapes.  
  • Presentable: Must be comfortable presenting to small and large groups and be able to do so confidently & without appearing nervous or unsure.   
  • Personable: Must be able to connect with customers and colleagues and leave positive impressions of themselves and Anteriad in virtual or in person environment.   
  • Detail Oriented / Organized: Must be able to manage constant inbound and outbound communication via email, chat, and video calls and not let any information slip. Must be able to dig deeply into documents & datasets to understand their meaning and not make errors.  
  • Must have strong problem analysis and problem-solving competencies.  
  • Must be able to interact well with all team members.  
  • Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud. 

 

This role is not eligible for employer visa sponsorship. 

 

#LIremote

Our Values:

  • Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front​
  • Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way ​
  • Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success​
  • Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live

 

Notice to California Applicants: We collect and process personal information as described in our California Applicant Privacy Notice, in compliance with the California Consumer Privacy Act (CCPA/CPRA). Please review the notice here: Anteriad Privacy Policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Anteriad ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.