Back to jobs
New

Customer Service Representative

Maple Grove, Minnesota, United States

Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.

Our mission is to forge new frontiers in cardiac care by pioneering science-driven and measurable advancements to restore heart valve patients to healthy function. Transcatheter Aortic Valve Replacement (TAVR) technologies were originally designed for older, high-risk patients. Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function. We seek to restore healthy blood flow patterns by creating the world’s first biomimetic TAVR valve, DurAVR® THV. This cutting-edge valve, incorporating our proprietary ADAPT® anti-calcification technology, is designed to mimic the natural function of a healthy heart valve.

The Customer Service Representative (CSR) supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication. This role plays a critical part in ensuring accurate order fulfillment, timely delivery, and clear documentation while adhering to FDA, ISO 13485, and company quality system requirements. 

Reporting to the Supply Chain Manager, this role works closely with Planning, Manufacturing, Warehouse, Quality, and Logistics teams to maintain seamless order‑to‑delivery execution. 

 

Primary Duties and Responsibilities 

Customer Order Management 

  • Processing customer orders accurately and in a timely manner 
  • Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements 
  • Entering and maintaining order details within ERP or order management systems 
  • Communicating order acknowledgements, updates, and changes to customers 

Supply Chain & Logistics Coordination 

  • Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on‑time shipment of products 
  • Monitoring order status and proactively addressing delays, backorders, or discrepancies 
  • Supporting domestic and international shipments, including required documentation 
  • Assisting with returns, replacements, credits, and repair orders in accordance with approved procedures 

Customer Communication & Support 

  • Serving as a primary point of contact for customer inquiries related to orders, shipments, and product availability 
  • Providing clear, professional, and compliant communication with customers and internal teams 
  • Escalating issues, service interruptions, or potential risks to the Supply Chain Manager as appropriate 

Documentation & Compliance 

  • Maintaining accurate customer and order records in accordance with Good Documentation Practices (GDP) 
  • Ensuring all activities comply with FDA QSR, ISO 13485, and company quality system requirements 
  • Supporting audits and inspections related to order processing, customer records, and traceability 

Continuous Improvement & Team Support 

  • Identifying opportunities to improve order accuracy, communication, and customer satisfaction 
  • Participating in process improvement initiatives across customer service and supply chain functions 
  • Supporting cross‑functional collaboration to improve customer experience and operational efficiency 

Work Environment 

  • Work is performed in a warehouse and office setting
  • Frequent computer and phone use 
  • Ability to stand or sit for extended periods of time, often for the majority of the work shift.
  • Working within a regulated, quality‑driven organization with strict documentation requirements 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Qualifications 

Required 

  • High School diploma or GED 
  • 2+ years of experience in customer service, order management, or supply chain support 
  • Strong attention to detail and organizational skills 
  • Excellent written and verbal communication skills 
  • Ability to work effectively in a regulated, documentation‑driven environment 
  • Proficiency with basic computer systems and order management or ERP software 

Preferred 

  • Experience in medical device, pharmaceutical, biotech, or other regulated industries 
  • Familiarity with FDA QSR, ISO 13485, or cGMP environments 
  • Experience supporting domestic and international shipments 
  • Experience working cross‑functionally with supply chain, warehouse, or manufacturing teams 

Compensation: 

Target base salary range: $20 - $24, plus eligibility for an annual short-term incentive (STI) targeted at 5% of base salary and equity participation. Final compensation will be determined based on experience and alignment with role requirements. Unfortunately, we are unable to sponsor work visas (OPT, H1B, etc.) at this time. 

What We Offer: 

  • Opportunity to make a significant impact on the healthcare industry by advancing groundbreaking therapies. 
  • Collaborative and dynamic work environment with a culture of innovation and excellence. 
  • Competitive compensation package, including salary, performance-based bonuses, and stock options. 
  • Career development opportunities and a chance to be part of a growing company that values its employees. 

Health and Wellness Offerings: 

  • Medical, Dental, and Vision Offerings 
  • Flexible Spending Account (FSA) 
  • 401k + Company Match 
  • Life, AD&D, Short Term and Long-Term Disability Insurance 
  • Bonus Plan Eligibility 
  • Employee Stock Option Plan 
  • Paid Holidays & Vacation 
  • Employee Assistance Program 
  • Inclusive Team Environment 

This is the national market pay scale.

Salary Range

$20 - $24 USD

 

Note: We may require proof of COVID-19 vaccination to comply with health institutions, state, local municipality, and/or travel regulations.

Anteris Technologies recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We have a clear vision: to be a place of belonging for all humans by promoting diversity, multiculturism and inclusion, as a goal and reflection across the organization. Diversity is more than a commitment - it is part of our mission to deliver the best structural heart products on a global scale.

 

Create a Job Alert

Interested in building your career at Anteris Technologies? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Anteris Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.