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Head of Professional Services, Applied AI

San Francisco, CA | New York City, NY | Seattle, WA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

We are seeking an entrepreneurial and strategic leader to build and scale our Professional Services function for our Applied AI business. As the Head of Professional Services, you will be responsible for creating this global team from the ground up, establishing our service offerings, defining pricing and packaging strategies, and growing a high-performing team that delivers exceptional value to our clients.
The ideal candidate brings proven experience in building and scaling professional services teams through different growth stages. You have a strong track record of working directly with enterprise customers to understand their needs and deliver high-value solutions. A critical aspect of this role will be identifying and developing templatized solutions that can solve industry or segment-specific problems, allowing for more efficient scaling and faster time-to-value for our clients.


Your ability to collaborate cross-functionally within and outside the Go-To-Market organization is essential, as you'll partner closely with Sales, Alliances, Marketing, Support, Customer Success, and Product teams to create a cohesive customer journey and maximize revenue opportunities. By systematizing our approach through repeatable frameworks and industry-specific templates, you'll enable our organization to scale efficiently while maintaining quality.


In this role, you'll leverage your leadership experience to establish a services organization that not only drives customer success but also contributes significantly to our company's growth and reputation as a trusted AI solutions provider. Your vision will shape how our professional services function operates, scales, and delivers value in the rapidly evolving AI landscape.

Responsibilities:

  • Define and build our professional services offering from scratch, identifying high-value service offerings that complement our API & Claude for Enterprise offerings.
  • Recruit, hire, and develop a talented team of Forward Deployed Engineers, AI implementation specialists, solution architects, project managers, and other roles needed to drive success with customers.
  • Develop a comprehensive pricing strategy and framework that optimizes for both revenue growth and market penetration
  • Create standardized methodologies and best practices for service delivery that ensure consistent, high-quality outcomes
  • Establish metrics and KPIs to measure service effectiveness, profitability, and client satisfaction
  • Build a scalable organizational structure that can grow efficiently as the business expands
  • Foster a culture of innovation, continuous learning, and client-centricity
  • Develop career paths and growth opportunities for team members at all levels
  • Develop operational processes for resource management, project scoping, and delivery tracking
  • Create and manage the P&L for the professional services business unit
  • Establish partnerships with internal stakeholders across product, sales, and customer success
  • Develop forecasting models to predict resource requirements and optimize utilization
  • Work closely with sales to develop compelling service proposals and solutions
  • Ensure successful delivery of high-profile client engagements
  • Identify opportunities to expand the scope of services within existing client relationships
  • Gather and incorporate client feedback to continuously improve service offerings

You may be a good fit if you have:

  • 7+ years of experience in professional services leadership, preferably in technology or AI related fields 
  • Proven track record of building and scaling services businesses or teams from inception (0-1 experience)
  • Experience developing pricing strategies and service offerings in a B2B environment
  • Strong understanding of AI technologies and their business applications
  • Demonstrated ability to recruit and develop high-performing technical talent
  • Entrepreneurial mindset with the ability to operate effectively in ambiguous environments
  • Strategic thinker with excellent business acumen and P&L management capabilities
  • Strong client-facing skills with the ability to communicate complex technical concepts to business stakeholders
  • Exceptional leadership presence and the ability to influence across organizational boundaries
  • Data-driven approach to decision making and business operations
  • Excellent problem-solving abilities and a solutions-oriented mindset
  • Stay up-to-date and informed by taking an active interest in emerging research and industry trends

Deadline to apply: Please apply by April 22, 2025 for consideration. 

The expected salary range for this position is:

Annual Salary:

$270,000 - $410,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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