Back to jobs
New

Marketing Insights & Research, Lead

San Francisco, CA | New York City, NY

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are seeking an exceptional Senior Director of Marketing Insights and Research to lead our strategic research function and drive data-informed decision making across all brand marketing initiatives. In this pivotal role, you will establish and oversee a comprehensive insights practice that combines rigorous research methodologies with strategic business acumen to unlock deep understanding of our audiences, markets, and the evolving AI landscape. You'll be a trusted advisor to senior leadership, asking the critical questions and providing insights that shape how we communicate Anthropic’s unique positioning in the market and commitment to building safe, reliable AI systems.

As we navigate the rapidly evolving AI industry, you'll need to balance long-term strategic thinking with the agility to deliver actionable insights quickly. This role requires someone who can build robust research infrastructure while also being scrappy enough to execute rapid-fire testing when business needs demand it.

Responsibilities:

  • Define and execute a comprehensive marketing research strategy that supports Anthropic's growth objectives and deepens understanding of AI adoption patterns
  • Design, implement, and manage longitudinal studies and brand tracking programs to monitor market perception, competitive positioning, and user sentiment over time
  • Establish rapid-response research capabilities for quick-turn message testing, concept validation, and campaign optimization
  • Lead both quantitative and qualitative research initiatives, selecting the most appropriate methodologies for each business question
  • Partner with senior leadership to identify strategic research priorities and translate business challenges into actionable research questions
  • Build and manage relationships with external research vendors and agencies while developing internal research capabilities
  • Present compelling, strategic insights to executives and cross-functional teams, connecting research findings to business implications
  • Collaborate with product, policy, marketing and communications teams to ensure research insights inform decision-making across the organization
  • Develop frameworks for measuring and understanding AI safety perceptions, trust, and adoption barriers in various market segments
  • Establish research governance and best practices, ensuring ethical standards and methodological rigor across all studies
  • Mentor and develop a team of research professionals, fostering a culture of curiosity and strategic thinking
  • Stay ahead of industry trends and emerging research methodologies, particularly those relevant to AI and technology adoption

You may be a good fit if you:

  • Have 12+ years of experience in marketing research, consumer insights, or related fields, with at least 5 years in senior leadership roles
  • Have deep expertise across multiple research methodologies including advanced quantitative techniques, qualitative approaches, and mixed-methods research
  • Have proven experience designing and managing longitudinal studies, brand trackers, and other complex research programs
  • Are skilled at rapid research execution and know when to prioritize speed versus depth
  • Have exceptional strategic thinking abilities and can identify the underlying questions that drive business success
  • Are an influential communicator who can present complex research findings in compelling, actionable ways to senior executives
  • Have experience working in fast-paced, high-growth technology environments
  • Can balance long-term strategic planning with immediate business needs
  • Have a track record of building and leading high-performing research teams
  • Are comfortable with ambiguity and can thrive in an evolving industry landscape

Strong candidates may also have:

  • Experience researching emerging technologies, AI, or other complex technical products
  • Expertise in advanced analytics, statistical modeling, or data science techniques
  • Experience with global or multi-market research programs
  • Knowledge of research ethics and privacy considerations, particularly relevant to AI applications
  • Academic background in psychology, sociology, market research, or related fields
  • Experience with behavioral research and understanding technology adoption patterns
  • Track record of translating research insights into measurable business outcomes

The expected salary range for this position is:

Annual Salary:

$320,000 - $400,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How do you pronounce your name?

Please ensure to provide either your LinkedIn profile or Resume, we require at least one of the two. 

Select...
Select...
Select...
Select...
Select...
Select...

While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application process. We want to understand your personal interest in Anthropic without mediation through an AI system, and we also want to evaluate your non-AI-assisted communication skills. Please indicate 'Yes' if you have read and agree. 

Why do you want to work at Anthropic? (We value this response highly - great answers are often 200-400 words.)

Add a cover letter or anything else you want to share.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.