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Order Management

San Francisco, CA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We're seeking an experienced Order Management professional to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. You'll collaborate across the organization to drive critical financial infrastructure improvements. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Responsibilities:

Core Operations & Financial Management

  • Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness
  • Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures
  • Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications
  • Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics
  • Develop and track operational metrics to support strategic decision-making
  • Support global business operations and international customer requirements

Strategic Partnerships & Collaboration

  • Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections
  • Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems

Process & System Optimization

  • Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience
  • Partner with vendors to optimize billing systems, evaluate new features, and implement innovative solutions
  • Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration

Compliance, Controls & Documentation

  • Establish and maintain robust controls and segregation of duties within order management and billing operations
  • Support audit requirements by preparing documentation and addressing inquiries
  • Develop and maintain documentation for team processes and procedures

You may be a good fit if you have:

  • Bachelor's degree in Accounting, Finance, or related field
  • 10+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 3+ years in a leadership role
  • Working knowledge of ASC 606 revenue recognition principles
  • Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products
  • Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
  • Proven track record leading large-scale strategic initiatives end-to-end
  • Outstanding communication and interpersonal skills
  • Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Strong candidates may also have:

  • Exceptional organizational skills with meticulous attention to detail
  • Proactive problem-solver who can identify opportunities for process optimization
  • Adaptability to thrive in fast-paced, ambiguous environments
  • Data-driven approach to business process development; SQL and database experience a plus
  • Experience with third-party marketplace integrations
  • Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

The expected salary range for this position is:

Annual Salary:

$190,000 - $230,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

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