Back to jobs
New

Head of Partner Experience & Success

San Francisco, CA | New York City, NY

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

This is a foundational leadership role responsible for building the infrastructure, programs, and operational excellence that will power Anthropic's global partner ecosystem. You will own the end-to-end partner experience — from portal and program design, through enablement and certification, to ongoing success and satisfaction.

The successful candidate will be the architect of how partners engage with Anthropic globally. You will build the systems, programs, and incentives that ready our ecosystem for scale, while ensuring every partner and their customers achieve the highest levels of success. When things go wrong, you will be the escalation point and problem solver who protects our brand and relationships.

This role requires someone who is both strategic and deeply operational — capable of designing world-class programs while also rolling up their sleeves to resolve critical issues. You obsess about partner and customer success, understanding that ecosystem health is fundamental to Anthropic's mission.

Responsibilities:

Partner Program & Portal

  • Design, build, and continuously evolve Anthropic's global partner program including tiers, requirements, and benefits

  • Own the development and rollout of the partner portal — the central hub for partner engagement, resources, and self-service

  • Define and manage partner incentive structures that drive the right behaviours and outcomes

  • Establish program governance, compliance frameworks, and partner agreements

  • Benchmark against industry best practices and continuously innovate to maintain competitive advantage

Global Enablement & Certification

  • Own the global rollout of partner enablement programs — ensuring partners have the knowledge and skills to successfully sell, implement, and support Claude

  • Design and deliver certification programs that validate partner capabilities and create differentiation in market

  • Develop scalable training content, delivery mechanisms, and assessment frameworks

  • Work closely with regional partnership teams to ensure enablement is localised and culturally relevant

  • Track and report on enablement effectiveness and partner competency development

Partner Advisory Board & Ecosystem Engagement

  • Establish and run Anthropic's Partner Advisory Board — creating a forum for strategic dialogue with top partners

  • Gather partner feedback and insights to inform product roadmap, program design, and GTM strategy

  • Build strong relationships with partner leadership to ensure alignment and commitment

  • Coordinate partner communications, events, and community building initiatives

Partner & Customer Success

  • Own partner satisfaction metrics and drive continuous improvement in partner experience

  • Serve as the escalation point for red account issues — working cross-functionally to resolve customer dissatisfaction delivered through partners

  • Establish early warning systems and health metrics to proactively identify at-risk partnerships and customers

  • Drive accountability for customer success outcomes across the partner ecosystem

  • Protect and enhance Anthropic's brand through exceptional partner and customer experiences

Ecosystem Readiness & Operations

  • Own all elements of ecosystem readiness — ensuring partners are equipped and prepared for new product launches, market expansions, and strategic initiatives

  • Build scalable operational processes that support ecosystem growth without compromising quality

  • Define and track KPIs that measure ecosystem health, partner performance, and customer outcomes

  • Collaborate with regional teams, product, marketing, and sales to ensure seamless partner experience across all touchpoints

You may be a good fit if you have:

  • Significant experience building and scaling world-class partner programs at global technology companies

  • Proven track record of designing and launching partner portals, enablement platforms, and certification programs

  • Experience managing partner advisory boards or similar executive engagement forums

  • Strong background in partner or customer success with demonstrated ability to resolve complex escalations

  • Experience designing incentive structures and program economics that drive partner behaviour

  • Track record of delivering measurable improvements in partner satisfaction, enablement effectiveness, and customer outcomes

  • Experience operating globally across multiple regions with understanding of how to scale programs internationally

  • Background in enterprise technology, ideally cloud, AI/ML, or platform businesses

Strong candidates may have:

  • Strategic mindset combined with operational excellence — able to design the vision and execute the detail

  • Exceptional program management and organisational skills

  • Strong analytical capabilities with ability to define, track, and act on metrics

  • Executive presence with ability to engage credibly with senior partner leadership

  • Calm under pressure — able to manage escalations and difficult situations with professionalism

  • Customer and partner obsessed — relentless focus on experience and outcomes

  • Collaborative approach with ability to influence cross-functional teams without direct authority

  • Excellent communication skills — written, verbal, and presentation

  • Systems thinker who can design scalable, sustainable processes

  • Passion for AI and alignment with Anthropic's mission of beneficial AI development

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.

Annual Salary:

$248,500 - $297,500 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

Create a Job Alert

Interested in building your career at Anthropic? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

How do you pronounce your name?

Select...
Select...

We believe that AI will have a transformative impact on the world, and we’re seeking exceptional candidates who collaborate thoughtfully with Claude to realize this vision. At the same time, we want to understand your unique skills, expertise, and perspective through our hiring process. We invite you to review our AI partnership guidelines for candidates and confirm your understanding by selecting “Yes.”

Why do you want to work at Anthropic? (We value this response highly - great answers are often 200-400 words.)

Select...
Select...

Add a cover letter or anything else you want to share.

Please ensure to provide either your LinkedIn profile or Resume, we require at least one of the two. 

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.