Partner Success Manager

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Consulting and systems integration firms are racing to build Claude practices. A focused set of them will become great — the kind of partner whose architects deliver Claude work customers love, who specializes deeply enough to be the obvious choice in their lane, whose joint customer book grows year over year. The Partner Success team picks those partners and makes them great. We are hiring the first Partner Success Managers to do that work in North America.

You will own a portfolio of managed partners. You are the named Anthropic point of contact for each of them on everything that happens after a deal closes — the joint plan, the business review cadence, the co-investment funding decisions, the partner health score, the escalations when something goes wrong, the call about whether the partner is ready for the next tier. Your partners know who to call because they call you.

This is a new team and you will be one of its first hires. The operating model is set — you will run a Partner QBR cadence with every partner in your book, coordinate with Anthropic's direct sales field and with the alliances organization that owns the executive relationship with each strategic partner, and steward the co-investment funding decisions on your book — but the playbooks inside that model are still being written. You will shape what a Partner Success Manager at Anthropic actually does as much as you will execute it.

The partner side of frontier AI has not been figured out yet. Anthropic moves fast and the product changes under the partner's feet. You will be inventing parts of the motion as you run it, and the moves you prove will become the standard for how the whole team works at scale.

Key responsibilities

• Own a portfolio of managed partners in North America. Be the named Anthropic point of contact for each of them once activation is in flight, and hold yourself accountable for the outcomes your book produces
• Run the Partner QBR cadence with every partner in your book — quarterly practice-level reviews with the partner's alliance and practice leads, with joint goal-setting on customer adoption, certified architects, references, and industry positioning
• Drive adoption, retention, and expansion across the joint customer book. Track the health of the customer accounts each of your partners is serving on Claude, surface stalls early, bring the right people in to unblock, and turn at-risk accounts around
• Own co-investment funding decisions on your book. Review requests, deploy against outcomes, reconcile against milestones. The bar is outcomes, not consultant hours
• Coach your partners on vertical specialization. Use the industry capability maps the team is building to help each partner commit to a vertical lane and build real bench depth and published reference work in that lane
• Drive scalable enablement across your book. When Claude ships new capabilities, make sure your partners' architects get trained, the partner's offerings reflect what Claude can now do, and the new capability shows up in their customer work
• Run customer-facing engagement reviews when a strategic customer account warrants them — engagements with top partners, co-investment-funded engagements, and cases where delivery quality or consumption is at risk
• Be the front door for partner escalations on your book — commercial, scope, deal-registration conflict, partner capacity, and customer dissatisfaction. Broker to the right internal team when the issue needs them, and stay engaged through resolution
• Coordinate with Partner Account Managers on strategic partners, with Customer Success Managers on the customer-side health of joint accounts, and with Anthropic's direct sales field on joint customer engagements
• Track consumption growth per partner, sourced and influenced pipeline, time-to-first-deal for new managed partners, certified architect counts, and partner health trajectory — and feed field signal back into the team to improve the playbooks

Minimum qualifications

• Experience in a partner success, customer success, or technical account management role at a software company, cloud platform, or partner-led business
• Track record of carrying an individual book of partners or customers end-to-end, with accountability tied to adoption, retention, or expansion metrics rather than contract signature
• Deep understanding of how customer success works in a usage-based business — you have held a number tied to customer behavior
• Commercial fluency with co-investment funding or equivalent program budgets — ability to evaluate whether a partner request is buying an outcome or buying hours
• Enough technical fluency to be credible in an architecture review. You do not need to write code, but you can follow the conversation and ask the right follow-up questions when a partner architect walks through how they are using Claude on a real customer problem
• Active use of Claude or another large language model in your own daily work — not as a chat tool, but as part of how you prepare for partner reviews, draft account plans, analyze pipeline, and coach partners. We will ask you to walk us through a recent deliverable

Preferred qualifications

• 5–8 years of experience working with consulting and systems integration partners, or in a technical customer success role
• Direct experience with systems integrators — global firms such as Accenture, Deloitte, Capgemini, Infosys, TCS, or Wipro, or regional and boutique firms — and an understanding of how their delivery practices are built
• Depth in a specific industry vertical (financial services, healthcare, public sector, retail, or manufacturing) where you have carried a book of partners or customers
• Experience stewarding co-investment funding or market development funding against specific outcomes, with formed opinions about what works and what does not
• Experience on a new team where the operating model was being invented in parallel with running the book
• Experience running quarterly business reviews with consulting firm practice leads, and a sense of what makes them productive versus ceremonial
• Comfort sharing a partner relationship with a separate alliances team that owns the executive conversation — able to work closely with them, weekly, without friction

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process