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Customs Brokerage Manager

Harmon Ave., Carson, CA

 

About the Job

The Customs Brokerage Manager plays a critical leadership role within the logistics division, overseeing import compliance and customs clearance operations for diverse international shipments. This position requires an experienced professional with a deep understanding of U.S. customs regulations, who can manage end-to-end import processes while mentoring a team of entry writers.

You will be responsible for ensuring operational excellence across all brokerage functions — including entry filing, audits, billing, and client communication — while maintaining strict compliance with federal trade laws and internal SOPs. The role involves continuous process improvement, strategic coordination with internal departments, and the ability to make data-driven decisions that enhance service quality and efficiency.

 

Location: 18620 Harmon Ave., Carson, CA 90746

 

Responsibilities

  • Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met. 
  • Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications. 
  • Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs. 
  • Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement. 
  • Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics. 
  • Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings. 
  • Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery. 
  • Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking. 
  • Provide regular management reports on department performance, cost control, and compliance status.

 

Preferred Qualifications

  • Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field is preferred. 
  • Minimum 7 years of relevant experience in customs brokerage or international trade operations, including at least 2-3 years in a management or supervisory capacity. 
  • Strong expertise in U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs, duty/valuation, etc.). 
  • Demonstrated leadership and team-management skills, ability to build and develop high-performing teams. 
  • Excellent analytical, problem-solving, and data-driven decision making skills. 
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. 
  • Advanced proficiency in Microsoft Excel, Word, PowerPoint 
  • Experience with customs/brokerage systems preferred. 
  • Bilingual in Korean and English is required. 

 

The base salary range for this role is between $90,000 - $100,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

 

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