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App Success Manager (m/f/d)

Munich, Germany

Join Apaleo and Shape the Future of Hospitality Tech!

At Apaleo, we’re revolutionizing the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

Are you ready to make an impact? We’re looking for an App Success Manager (f/m/d) to join our dynamic team and help shape the future of hospitality technology! , you will work with selected App Partners, i.e. tech companies who develop or integrate applications on Apaleo. These applications make use of the Apaleo Public API and will be listed in Apaleo Store. You help us grow the ecosystem by empowering our App Partners creating seamless integrations and apps which hotels love!

What You’ll Be Up To:

  • You will have meetings with App Partners around the globe who want to become part of the Apaleo ecosystem. You will explain how Apaleo works, i.e. how they can use the Apaleo APIs at best to implement their specific use cases and how they can be listed in the Store;
  • You will talk to CTOs, CEOs, product managers and developers on the App side. App Partners reach from young freshly founded tech startups up to big well-known corporates;
  • Your interaction with App Partners and hospitality companies will be remote mostly, i.e. via conferencing and collaboration tools. Still, you will meet them in person at events - and some of them pop by the Apaleo office to see you when they are in Munich;
  • You will support our App Partners along their journey on Apaleo, i.e. assist them with problem-solving, help them to optimize and improve their implementation and be a sparring's partner for their ideation process - you want to make them successful in the ecosystem!
  • You will certify Apps that want to be listed in the Store in order to ensure the quality of our ecosystem;
  • You are in direct contact with our product, marketing and business development and customer success teams. As you work with App Partners intensively, you identify technical requirements and business opportunities which you share with the Apaleo organization.

What You’ll Bring to the Team:

  • You have at least 1 to 3 years of experience working with customers or partners managing integrations; ideally in the hospitality or IT industry;
  • You are tech-savvy and thrive in a fast-paced, dynamic environment where priorities can shift quickly, and able to stay focused, organized, and proactive under pressure.
  • You like to be proactive and understand how things work;
  • You ideally have working experience or knowledge in one of the areas: UI/UX, APIs, or Back-end Development;
  • You are a people person and detail-oriented;
  • You have excellent communication skills, both written and verbal and thrive in helping others to succeed;
  • You enjoy speaking with people from many different cultures and backgrounds;
  • You speak English fluently, all other languages are a welcomed bonus.
  • You’re someone who doesn’t just survive a fast-paced environment, you own it, juggling shifting priorities without missing a beat.

What We Offer:

  • A Diverse & International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
  • Flat Hierarchy & Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
  • A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
  • Fair & Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth.
  • Flexible Working Style – We support flexible hours and remote work, depending on the role.
  • Engaging Team Events – Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations!
  • 30 Days of Vacation – Recharge and enjoy a generous annual leave policy.
  • Free Public Transportation in Munich – We’ve got your commute covered!
  • Access to EGYM Wellness Pass – enjoy a variety of fitness and wellness studios to support your physical and mental well-being.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role—it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

 

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This notice is to notify you that personal data about you has been collected by apaleo GmbH (“Controller”), which is located at Dachauerstr. 15 A 80335 Munich, Germany, and can be contacted by emailing careers@apaleo.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Andrea Ziegelmüller, who can be contacted at privacy@apaleo.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards:

Greenhouse Software, Inc. (“Greenhouse”) and Controller have signed a Data Processing Agreement which incorporates the Standard Contractual Clauses as approved by the European Commission pursuant to its decision 2021/914 of 4 June 2021 for the transfer of personal data to processors incorporated outside of the EEA to any country not recognized by the European Commission which do not ensure an adequate level of data protection.

For more information about Greenhouse Software Inc. please check out:

https://www.greenhouse.io/privacy-policy

https://www.greenhouse.io/security

To read more about the GDPR compliance with apaleo please check out: https://apaleo.com/gdpr/

Please contact careers@apaleo.com for any questions you may have.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.