Oregon Service Manager

APCCO OVERVIEW:

Since 1981, APCCO has engineered success for our company, employees, customers, suppliers, environment and country by designing and installing Industrial Refrigeration systems and solutions for the food and beverage industry.

Our trained experts have unparalleled depth of experience and expertise in system design, installation, maintenance and repair work, compressor rebuilds, and regulatory compliance.

 

We help our customers improve their systems’ performance and reliability by identifying and solving problems before they arise. We do that by continuously improving our design capabilities and by listening to the needs of our customers. That attention to detail has earned us the confidence of customers, who trust us to get the job done right the first time.

 

OUR MISSION IS TO:

• Support our customers’ needs for refrigeration solutions, serving them with the same pride, care and concern for quality that they exhibit.
• Continue to build upon our outstanding reputation and the trust of many satisfied customers with honesty, industry leadership, and the talent, dedication and hard work of every one of our employees.
• Be a strategic partner in our industry, with our employees and with the environment by working safely, making responsible business choices and doing the right thing every day.

 

OUR VALUES ARE:

Focus on Safety

We are committed to the health and safety of those we work with, to environmental stewardship and to regulatory compliance. We continually improve our processes, demonstrate leadership and promote safety accountability.

Earn Trust

We are committed to earning and maintaining the trust of our customers, suppliers, support agencies and employees by always operating with integrity, ethical practices, responsibility and honesty.

Deliver Quality

Being committed to excellence in everything that we do, to the highest level of skill and expertise, is how we deliver quality to our customers.

Develop Relationships

We are committed to building and sustaining enduring relationships, both internally and externally, by valuing the immediate interests and the futures of all concerned.

 

Join the team and continue to AMAZE!

 

 

Oregon Service Manager

 

POSITION OVERVIEW:

 

The Oregon Service Manager is responsible for overseeing the day-to-day operations of the Oregon Service Department. The Oregon Service Manager works closely with the Oregon Construction Department to meet and exceed customer needs and expectations. The Oregon Service Manager is responsible for making the best possible decisions for APCCO while keeping the company’s mission statement and financial health at the forefront of the decision-making process. 

 

RESPONSIBILITIES:

Essential functions/responsibilities include but are not limited to the following:

Productivity and Quality

• Manage and oversee APCCO’s Service Department in Oregon.
• Oversee Oregon Service Technicians, work to develop and strengthen technical and customer service skills of Technicians, build a team of highly qualified industrial refrigeration technicians.
• Quote and sell service jobs and Service Agreements.
• Ensure consistency, standardization and accuracy on the work products provided by the Service Department.
• Work with the Director of Service to strategically grow the Oregon Service Division in revenue, profit margin and services offered.
• Stay abreast of the latest industry compliance requirements and codes.
• Facilitate communication and planning with the Construction Department to ensure that pump down and system commissioning’s are performed efficiently, effectively and safely.
• Verify that pump down procedures are written and reviewed in a timely manner.
• Ensure that Technicians have the have the appropriate tools, PPE, and information for the work being performed.
• Ensure that all service documentation required is delivered in a professional and timely manner.
• Identify and recruit new technicians from Local 290, competitors, and other sources.
• Act as the liaison between Oregon Service and the other APCCO divisions. Promote a one team mentality and vision.

 

Business Development

• Grow and expand the existing number of service customers that we currently have. Suggest and sell additional work/services to the customers we already have providing APCCO total care.
• Generate sales, estimates and proposals from new and existing customers.
• Interface with customers and develop solutions to address their needs and requests.
• Ensure clients are satisfied with work quality and dealings with APCCO personnel.
• Develop partnerships with customers by setting and holding personnel accountable to keeping achievable commitment dates, understanding customers’ product, requirements, and style of operating.
• Coach team members in how to develop and sustain customer partnerships. Make our customers’ vision/mission/goals, ours as well.
• Coach and hold team members accountable for effective communication and interaction with internal and external customers.

 

Personnel Coaching

• Support strategic goals for all Service Department personnel that support APCCO vision, mission, and goals.
• Build a team of well qualified and trained professionals, help team members to realize their potential and understand prospective careers paths within APCCO.
• Champion and direct continuous learning and improvement in all Service department-related functions in accordance with APCCO philosophy.
• Work with Human Resources and Safety in ensuring compliance with company policy and safety standards.
• Promote an internal partnership/team with other APCCO departments and divisions assisting in breaking down the invisible segregation barrier.
• Create a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism, and respectful mannerisms among all APCCO team members, and hold team members accountable to do the same.
• Follow performance management guidelines to define performance and development objectives for assigned employees. Objectives should engage employees in supporting APCCO Strategic Plan.
• Ensure that all personnel comply with APCCO practices and procedures and adhere to all regulatory standards.
• Ensure all assigned team members understand systematic problem-solving methods.

Managerial

• Create and maintain a professional environment while providing daily leadership.
• Maintain budget and financial wellbeing of the department.
• Resolve conflicts.
• Field and address customer complaints.
• Collaborate with the Corporate Coordinating Manager to oversee billing and ensure that it is completed in a timely and efficient manner.
• Responsible for tracking the training progress of each technician to ensure that quarterly training goals are met.
• Oversight of the Apprenticeship Training program, responsible for selection of candidates in partnership with HR and Director of Service. Ensure that continued progress is made, and the program’s goals and objectives are met while keeping within budget.

 

Financial

• Financial ownership of the Service Office.
• Review and analyze Services Work Orders for efficiency and profitability.
• Use resources in the most effective manner.
• Abide by approved budgets.
• Cooperate with the finance/administration department to ensure that the flow of information required to maintain billing, payables and collections at optimum levels is achieved.

Misc.

• Maintain a healthy and thriving relationship with Local Union Hall 290.
• Verify and approve or dismiss warranty claims.
• Consider the importance of internal/external customer relationships when planning/conducting work.
• All decisions/actions should contribute to achieving the APCCO vision, mission and goals.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
• Look for and suggest improvements to the processes and procedures at APCCO and cooperate with improvement plans that come from other areas/personnel.
• Be an influential contributor to a team that drives projects to successful financial and technical completion, with pride and mutual respect.
• In accordance with APCCO philosophy, the OSM is expected to champion and direct continuous learning and improvement in all functions.
• Perform all other duties as requested by the Director of Service.
• Lead with a growth mindset and quickly pivot as needed.
• Eliminate “us vs. them” mentality while expediting a culture of collaboration across the company.

 

COMPETENCIES:

1. Problem Solving & Analysis
2. Technical Capacity
3. Communication Proficiency
4. Ethical Conduct
5. Leadership/Financial Mgmt.
6. Relationship Mgmt.

 

MINIMUM QUALIFICATIONS:

Education/Experience:

• Bachelor’s Degree in business, engineering or a related field or equivalent work experience may be substituted.
• 10 year’s Extensive work experience in the ammonia refrigeration industry.
• 5 + years previous management experience for a contractor or industrial facility.  
• All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes:
• Must read, understand and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
• Maintain a valid driver’s license
• Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents or DUI in the past 5 years (and updated annually)
• Participate in company-sponsored programs to maintain or improve driver safety

 

Knowledge, Skills and Abilities:

• Excellent interpersonal skills (communication, listening, team player, cooperative, approachable).
• Ability to assist in maintaining a positive team environment by maintaining a positive attitude toward all APCCO team members, vendors, and customers.
• Ability to multitask, manage stress, and perform acceptably under pressure.
• Above average courtesy, patience, and professionalism.
• Ability to participate effectively in a team atmosphere by modeling and promoting conflict resolution, diversity, ethical practices, and organizational citizenship.
• Ability to read manuals, price sheets, technical descriptions, specifications that are printed in English. Able to create documents using correct spelling, punctuation, grammar, and format.
• Become fluent in Vista and all other APCCO computer programs and applications as needed.
• Excellent organizational skills.
• Flexibility to accommodate customer’s wishes and budgets when developing solutions for their needs.
• Drives continuous improvement.
• Sets/meets goals that support APCCO strategic plan.
• Ability to effectively change tasks at a moment's notice when the situation requires.
• Ability to maintain a problem-solving mindset; to anticipate problems and to develop constructive and balanced solutions.
• Ability to operate general office equipment (Computer, printer, fax, copier, mailing center, etc.).

TRAVEL:

Travel is expected for this position, based on the duties to service the needs of the customer(s).

 

PHYSICAL DEMANDS / REQUIREMENTS:

The physical demands described here are representative of those that are necessary for an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

	0-33%	34-66%	67-100%
1. Standing		X
2. Walking		X
3. Sitting		X
4. Lifting (weight 10 lbs.)	X
5. Heaviest weight lifted (20 lbs.)	X
6. Carrying (weight 10 lbs.)	X
7. Heavy weight carried (20 lbs.)	X
8. Pushing/Pulling	X
9. Weight pushed/pulled (25 lbs.)	X
10. Climbing	X
11. Balancing	X
12. Bending/Stoop	X	X
13. Crawling	X
14. Reaching	X
15. Reach above shoulder		X
16. Work above shoulder		X
17. Walk on uneven ground	X
18 Fine manipulation		X
19. Gross manipulation	X
20. Simple grasping			X
21. Power grip	X
22. Hand twisting			X
23. Twisting of body		X
24. Kneeling	X
25. Crouching	X

 

 

 

 

Website link: https://apcco.net/