Systems Analyst

Summary 

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description

The Systems Analyst's primary responsibilities are to review, research, and remediate internal vulnerability assessment tickets and antivirus endpoint management. This position is vital for enhancing network and systems security within the organization. Secondary duties of the Systems Analyst include standard systems administration tasks including managing infrastructure and day-to-day operations within the IT department.

Responsibilities

• Review and research vulnerability tickets created by InfoSec team, determine resolutions, and work with managers to schedule outage windows, including occasional evening coordination due to US time zone differences.
• Deploy and manage protection technologies including Symantec Endpoint Protection & Microsoft Defender for Endpoint.
• Azure Entra ID administration and management.
• Maintain hardware and software systems including on-prem and remote servers and workstations.
• Administer monthly systems patching and firmware updates on Windows and Linux physical servers and virtual machines.
• Monthly weekend maintenance

Requirements

• Minimum of 03 years hands-on experience in IT including Windows Server, networking, and centralized Antivirus management.
• Experience with firmware, driver, and system patch updating using management software such as Microsoft WSUS, Manage Engine, etc.
• Some practical Linux experience.
• Strong English proficiency (B2 or higher, fluent in technical and business communication, comfortable with US stakeholders).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira) is preferred.
• Beneficial experience:
• Intermediate networking, Windows Hyper-V and clustering, .NET and IIS basics, Newrelic

Education or Certifications

• Bachelor's Degree or higher 

Job Type

• Full-Time

Schedule

• Monday to Friday

Work Location 

• The Six8 Building, 24-26 Phan Dinh Giot, 2 Ward, Tan Binh District, Ho Chi Minh City. 

Benefits 

• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Childcare assistance

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. 

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