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Vice President, Business Transformation

New York, New York, United States

Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Vice President, Business Transformation

Our client is a global leader in financial services technology, delivering innovative, end-to-end solutions that empower businesses and consumers in a fast-evolving digital economy, transforming how financial services are delivered, driving customer success, and accelerating growth.

This team provides secure, scalable payment processing and integrated commerce solutions that help merchants optimize operations, improve customer experience, and grow revenue across channels and geographies.

The Vice President, Business Transformation will define and lead a multi-year transformation agenda, driving strategic initiatives that improve client experience, operational efficiency, and global scalability. This senior leader will combine strategic vision with hands-on execution, align cross-functional stakeholders, and build a high-performing transformation capability.

Key responsibilities

  • Transformation strategy & delivery: Define and lead the multi-year transformation roadmap, streamline operations, and enable global scale. Set governance, KPIs, and reporting cadence to ensure measurable progress and accountability.
  • Change management: Lead organizational and cultural change efforts to embed new processes, tools, and behaviors for sustained adoption.
  • Client experience optimization: Collaborate with commercial, product, and technology teams to reimagine the end-to-end merchant journey, focusing on simplicity, speed, and value creation.
  • Stakeholder engagement & influence: Act as a trusted advisor to senior executives; present insights, build consensus, and influence strategic decisions. Oversee cross-functional initiatives spanning technology, product, operations, risk, compliance, and CX.
  • Team leadership: Recruit, develop, and lead a high-performing transformation team capable of delivering results in a fast-paced, global, matrixed environment.

Required qualifications

  • Bachelor’s degree in business, finance, operations, or related field. MBA or equivalent preferred.
  • 12+ years of progressive leadership experience in strategy, operations, consulting, or transformation roles.
  • Significant experience leading complex transformation programs, including governance and performance measurement.
  • Background in management consulting (Big 4 or top-tier strategy firms) highly valued.
  • Deep knowledge of financial services, fintech, and payments ecosystems.
  • Experience working with technology and operations in a global, matrixed organization.
  • Exceptional analytical, communication, and stakeholder-influence skills.
  • Results-driven, entrepreneurial mindset with resilience and adaptability.

Preferred / differentiators

  • Proven track record of delivering measurable revenue, cost, or experience improvements from transformation programs.
  • Experience scaling global merchant or payments products/operations.
  • Familiarity with modern product delivery models (Agile, product-led operating models) and change-management frameworks.

What we offer

  • Opportunity to shape the future of a core global business unit and influence enterprise strategy.
  • Collaborative, inclusive culture with career growth and leadership development.
  • Competitive compensation and benefits.

Eligibility Requirements

  • Must be willing to submit to a background investigation and drug test as part of the selection process.
  • This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.

Job Type

  • Full-Time

Schedule

  • Monday to Friday

Location 

  • On-site New York City 

Benefits

  • Health insurance 
  • Health savings account
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Paid time off
  • Parental leave
  • Disability insurance
  • Childcare assistance
  • Education reimbursement
  • Fitness membership
  • Volunteer time off

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

How to apply Please submit your resume and a brief cover note highlighting relevant transformation experience and impact.

 

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