HR Specialist - Employee Experience

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. As we continue to scale, we are seeking a detail-oriented and proactive HR Specialist – Employee Experience. This position is responsible for enhancing every stage of the employee lifecycle to strengthen engagement, wellbeing, retention, and overall organizational culture. This role focuses on understanding employee needs, elevating workplace experiences, and designing initiatives that help employees feel supported, connected, and aligned with company values. The specialist serves as a key ambassador of the employee experience, ensuring people have a positive journey from onboarding through exit.

Schedule:

• Full-time | Exempt
• Monday through Friday
• Hybrid schedule, must reside within a commutable distance to Beachwood, OH.

Essential Functions:

Employee Experience & Engagement

• Design, implement, and refine engagement initiatives that foster connection, belonging, and appreciation.
• Partner with employees and leaders to identify experience gaps and develop solutions that improve morale and retention.
• Lead employee recognition programs, appreciation events, and culture‑building activities.
• Develop and maintain experience metrics and dashboards to measure engagement, sentiment, and program effectiveness.
• Promote a positive culture where employees feel heard, valued, and empowered to contribute.

Onboarding & New Hire Experience

• Own and enhance the new hire onboarding experience from pre‑hire communication to the first 90 days.
• Develop onboarding materials, training modules, and welcome experiences that reinforce company values.
• Partner with hiring managers to ensure consistent, high‑quality onboarding across the organization.
• Collect and analyze feedback to continually refine onboarding processes.

Employee Feedback & Listening Strategy

• Design and administer pulse surveys, engagement surveys, onboarding surveys, stay interviews, and exit interviews.
• Analyze results to identify trends, surface opportunities, and recommend actionable improvements.
• Facilitate listening sessions, focus groups, or roundtables to gather qualitative employee insights.
• Collaborate with leadership to prioritize and implement meaningful changes based on employee feedback.

Culture & Organizational Development

• Champion initiatives that support company culture, inclusion, wellbeing, and psychological safety.
• Partner with HR and leaders to reinforce organizational values through communication, programs, and daily interactions.
• Support internal communications that enhance transparency, trust, and alignment.
• Contribute to change management efforts to ensure employees feel supported during organizational transitions.

Employee Lifecycle Coordination

• Manage touchpoints across the full employee lifecycle: onboarding, development, recognition, internal mobility, and offboarding.
• Ensure consistency and quality in each stage to create a cohesive and engaging experience.
• Partner with HR colleagues to strengthen cross-functional processes (benefits, wellbeing, performance, leave, etc.).

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Psychology, Communications, or related field strongly preferred; will consider experience in lieu of degree
• 2-5 years of experience in HR, employee engagement, HR operations, talent development, employee experience, or related roles
• Strong communication and interpersonal skills with the ability to build relationships across all levels.
• Ability to translate employee feedback into actionable insights and solutions.
• Creative thinker with experience designing programs or experiences.
• High emotional intelligence, empathy, and passion for people‑centered work.
• Strong project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work with confidential information with discretion
• Proficiency in Microsoft Office and HRIS, engagement platforms, and survey tools

Physical Requirements & Work Environment

• Prolonged periods of sitting and computer work in a home office setting
• Ability to speak and hear clearly during virtual meetings and interactions
• Ability to occasionally lift or move up to 20 pounds (materials for engagement events or office activities)
• Work is primarily remote but requires flexibility to attend in-office meetings and travel to Apex Skin locations
• May involve standing or walking during on-site visits, clinic tours, and engagement events

Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.