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Lead Service Desk Support / Lead IT Engineer

Remote, Argentina

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Your Role:

The Lead IT Engineer will be responsible for supporting the IT needs of Apollo’s rapidly expanding team. This role requires ensuring the efficient operation and integration of the company's diverse IT systems to meet the evolving demands of a dynamic workforce.

You should possess a deep understanding of automation tools and techniques to streamline IT processes and enhance overall productivity. Additionally, You should be proficient in developing and managing integrations across various departmental systems, ensuring seamless data flow and interoperability.

Responsibilities:

  • Operate and manage IT department processes, including the deployment and support of software and SaaS applications.
  • Develop and test new automation workflows and system integrations.
  • Document new processes and any changes made to existing systems.
  • Assist in the selection, implementation, and maintenance of key IT systems, including cloud-based solutions such as HRIS and Identity Providers (IdP).
  • Collaborate with other departments to develop and implement technology solutions that meet their specific needs.
  • Support onboarding for users, including user accounts and hardware delivery. 
  • Support Apollo’s staff with hardware and software issues. 

What We’re Looking For:

  • At least 7+ years of experience in a Lead IT Engineer/Service Desk Team Lead/Lead IT Support role.
  • IT experience in a mid-size or large tech company, including expertise in supporting SaaS applications.
  • Demonstrated ability to provide remote support across global locations.
  • Experience with iPaaS platforms such as Workato, Tray, or Zapier.
  • Advance IT Security experience and knowledge.  
  • Excellent communication and collaboration abilities.
  • Strong analytical skills with the ability to evaluate technology solutions and make informed recommendations.
  • Exceptional time management and organizational skills.
  • Coding skills in Python or Bash are a plus.

 

#LI-JM1

 

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

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