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Client Manager

New York Studio

CLIENT MANAGER 

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

The Client Manager is responsible for managing and cultivating relationships and a corresponding book of business within a specific territory. This role is the primary contact for interior designers, architects, end-users and purchasing agents. A high degree of aesthetic and technical knowledge and elevated communication ability is required to manage these relationships effectively. This role is an in-person role and based in our gallery in New York.

RESPONSIBILITIES:

  • Primary representative of APPARATUS in allocated sales territories.
  • Develop a deep knowledge of and effectively share APPARATUS product and brand story to drive client engagement and sales.
  • Manage client orders efficiently through the sales process and in the utilization of Salesforce – including quoting, invoicing, billing, order completion and shipping.
  • Consistently execute approved brand activities to grow business in your territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
  • Represent APPARATUS with elevated presentations for clients to walk them through collections – including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
  • Provide consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.
  • Provide follow-up care and problem-solving as needed.
  • Utilize reporting to manage your book of business, recognize areas of opportunity and partner with leadership to create and deploy outreach strategies to optimize sales in your territory.
  • Manage client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
  • Perform to established KPIs through company-directed tasks and activities to achieve goals.
  • Collaborate with Sales Director for effective delegation of tasks if applicable.
  • Able to manage-up and report to direct manager on tasks, trends and ideas.
  • Consistently seek to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals.

SKILLS

  • Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
  • Excellent verbal and written communications skills.
  • Able to build rapport quickly and effectively with different personalities.
  • Curious and resourceful approach to learning.
  • Comfortable with a majority computer-based workload and the need for accuracy.
  • Strong aesthetic and presentation skills, with a keen eye for detail.
  • Strategic and solutions-based thinker.
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE

  • 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
  • Proven ability to develop and maintain ongoing client relationships.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.

WORK SCHEDULE

  • Full-time gallery hours
  • Longer hours and weekend availability as needed.
  • Travel as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Regular check-ins.
  • Annual performance review.

Salary from $90,000 (inclusive of salary and commission)

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York Gallery. Must be legally authorized to work in the U.S.without sponsorship.

 

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When you apply to a job on this site, the personal data contained in your application will be collected by APPARATUS LLC (“Controller”), which is located at 124 West 30th Street NY, NY 10001 and can be contacted by emailing info@apparatusstudio.com.

Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at rebecca.daly@apparatusstudio.com. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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APPARATUS ("Company", "we" or "us") has issued this California Privacy Notice to describe how we handle Personal Information that we collect and process about job applicants who are residents of California (collectively referred to as "you") applying for a job at or working for APPARATUS.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at hr@apparatusstudio.com

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

When making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:  

  • Identification data – such as your name, gender, photograph, date of birth, Staff Member IDs.
  • Contact details – such as home and business address, telephone/email addresses, emergency contact details.
  • Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.
  • Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).

 

We may also process Sensitive Personal Information relating to you. The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, or sexual orientation ("Sensitive Personal Information"). We do not sell Sensitive Personal Information collected under this Notice.

If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.

If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Staff Member record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.