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Senior Operations Analyst

NEW YORK STUDIO

SENIOR OPERATIONS ANALYST

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high touch lighting, furniture and objects. We produce both in house and with the support of high-quality external partners; our catalog is sold globally.


This role supports the operational and strategic goals of the business by maintaining accurate data systems, producing actionable reports, and responding to reporting and visualization requests across departments. The Senior Operations Analyst works closely with the Sales, Brand, and Manufacturing teams, but primarily supports the SVP of Operations by building and refining reports, and visualizing dashboards that drive business visibility and performance.

RESPONSIBILITIES

Report Building and Visualization

  • Executes reporting requests from Sales, Brand and Manufacturing, transforming raw data into polished and actionable deliverables.
  • Builds, refines, and maintains custom dashboards for the SVP of Operations, highlighting key metrics across Sales, Brand, and Manufacturing.
  • Designs clear, concise data visualizations to communicate trends and insights to stakeholders at all levels of the organization.

Data Maintenance and Accuracy

  • Gathers and organizes data from multiple sources, including Salesforce (CRM/ERP), Monday.com (project management), and internal spreadsheets.
  • Ensures consistency and accuracy of reports through regular audits, validations, and maintenance of source data.
  • Updates reporting templates and dashboard views in response to business changes and operational needs.

Cross Departmental Support

  • Responds promptly to ad hoc data and reporting needs from internal stakeholders across Sales, Brand, and Operations.
  • Works closely with team leads to understand context and goals behind report requests and ensure relevance of output.
  • Maintains a library of standard reports to enable consistent cross-functional visibility and reduce redundant requests.

Internal Tools, Training Materials & Adoption Monitoring

  • Maintains and updates internal documentation, how-to guides, and training materials for Salesforce, Monday.com, and reporting tools.
  • Supports onboarding and internal enablement by providing reference materials and fielding basic tool-related questions.
  • Monitors adoption and usage of Salesforce and Monday.com, identifying gaps in process implementation or inconsistent usage.
  • Tracks rollout of new features or workflows within platforms and flags areas needing reinforcement or training.
  • Gathers feedback from end users to inform updates to training resources and support more effective tool adoption.
  • Coordinates with the Operations team to ensure that system documentation aligns with current business processes and platform capabilities.

Support for Operational Projects & Business Needs

  • Assists the SVP of Operations and other department leads on ad hoc operational projects, research, and implementation support.
  • Contributes to cross-functional initiatives by supplying data, documentation, or project coordination support as needed.
  • Adapts quickly to evolving priorities and provides hands-on assistance for business needs as they arise.

QUALIFICATIONS

  • Bachelor’s degree or equivalent experience in operations, engineering, consulting or a related field.
  • Minimum of 3 years’ experience in a fast-paced, collaborative environment.
  • Proven ability to follow through on all initiatives and drive projects forward in fast-paced, high-touch settings.

SKILLS

  • Exceptional verbal and written communication.
  • Expert database management, data analysis, and data visualization skills.
  • High proficiency with project-management and collaboration tools.
  • Strong organizational and problem-solving abilities; comfortable navigating ambiguity
  • Positive, can-do attitude.
  • Collaborative mindset with the ability to work successfully across diverse teams.

WORK SCHEDULE

  • Full-time in-person hours: Monday-Friday generally 10:00AM-6:00PM
  • Longer hours and weekend availability as needed

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Regular check-ins
  • Annual performance review

Salary from $80,000

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York studio. Must be legally authorized to work in the U.S. without sponsorship.

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Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at rebecca.daly@apparatusstudio.com. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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APPARATUS ("Company", "we" or "us") has issued this California Privacy Notice to describe how we handle Personal Information that we collect and process about job applicants who are residents of California (collectively referred to as "you") applying for a job at or working for APPARATUS.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at hr@apparatusstudio.com

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

When making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:  

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We may also process Sensitive Personal Information relating to you. The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, or sexual orientation ("Sensitive Personal Information"). We do not sell Sensitive Personal Information collected under this Notice.

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If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Staff Member record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.