Cloud Catalog Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

AppDirect is looking for talented yet humble individuals who are smart, passionate and want to drive disruption in the IT industry. You will have the freedom to reflect your experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here.
As a Cloud Catalog Specialist, you will be responsible for the support of programs & strategic initiatives. You will collaborate to deliver projects and interact with cross-functional teams. You are a strong team player and have a reputation for integrity, accountability, and ownership.
Your mission will be to ensure the accuracy of a robust online catalog. Your main responsibilities will involve process design and development, implementation, and documentation. You will oversee and coordinate product updates to ensure all cross functional teams and resources are updated to meet SLA’s.

What you'll do and how you'll have an impact

• Collaborate with cloud providers and partners to successfully onboard them into the AppDirect Cloud Catalog.
• Guide new providers through profile creation and maintenance processes.
• Serve as a point of contact for providers regarding catalog listings, updates, and ongoing management.
• Proactively maintain and support the product request tracker and ensure progression of tickets to meet SLA’s for catalog additions, deprecations and price updates.
• Ensure catalog data integrity, completeness, and consistency across all listings.
• Monitor for data discrepancies and resolve catalog content issues proactively.
• Maintain up-to-date price books from all cloud providers - This is accomplished via Partner Portals , distribution request and Provider requests.
• Work with the Marketplace Ops team to migrate subscriptions as needed.
• Ensure accuracy of all commercial terms. Pricing, Invoicing frequency, Renewal terms, Pricing unit, Revenue model type, Contract duration, Margin, Stackability.
• Identify and implement process optimizations to streamline onboarding, profile management, and catalog maintenance workflows.
• Conduct regular audits and quality checks on catalog entries to ensure accuracy and compliance with established standards.
• Create & track project timelines, status, and risks. Anticipate and creatively solve — or escalate — blockers when they arise to ensure on-time project completion.
• Understand the needs of providers and end-users to deliver an exceptional catalog experience.
• Troubleshoot provider issues and respond efficiently to catalog-related inquiries.
• Create clear, comprehensive training collateral (such as guides, walkthroughs, and FAQs) to empower providers to independently onboard and manage their profiles in the cloud catalog.
• Strive to achieve 100% provider self-service by ensuring all resources are accessible, up-to-date, and address common onboarding and management questions.
• Train providers and internal users on catalog tools, best practices, and standards.

What we're looking for

• Bachelor's Degree or 3 years of related work experience (Catalog management experience a plus).
• Strong English communication skills (Verbal and written).
• Strong spreadsheet analytics experience either through Google Sheets or Excel. Proficient in Google and Microsoft productivity tools.
• Demonstrate strong organizational, problem-solving, and multitasking skills, with a commitment to excellence and the ability to actively prioritize activities and deliverables.
• Data Analysis/dashboarding experience.
• Stellar interpersonal, communication, and planning skills along with critical thinking and good decision-making abilities.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice