People Operations & Benefits Coordinator

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About you

As a People Operations & Benefits Coordinator, you’ll play a hands-on role in supporting and evolving our people processes, projects, and programs alongside the People Team. You’re self-driven, naturally curious, and thrive on execution, bringing sharp attention to detail and a strong sense of ownership to everything you do. You lead with a growth mindset and are motivated by making a real impact on the success of both the team and the company. You’re always ready to jump in, help where needed, and partner with employees at all levels to find smart, creative solutions.

You combine strong analytical and problem-solving skills with a genuine client-service mindset and a desire to go above and beyond. You’re a natural collaborator who builds strong relationships quickly, whether working face-to-face or virtually. As part of a global organization, you’re excited to contribute to cross-functional, multi-region initiatives and bring energy to projects that connect our teams around the world.

What you'll do and how you'll make an impact

Be a trusted People Operations partner: Serve as the first point of contact for People process and program-related questions for India-based employees, while also providing support for global employee populations as needed, delivering a high-quality experience through timely, accurate, and thoughtful support.

Own day-to-day People Operations & Benefits tasks: Maintain accurate and compliant employee records, complete required documentation, and enter data into HRIS (Workday) and other HR and Benefits systems with precision. Coordinate employee lifecycle events while ensuring data integrity, compliance, and a smooth experience for employees.

Coordinate onboarding & off-boarding: Guide new hires through pre-boarding and onboarding, partnering with IT, Payroll, and Learning & Development to ensure new hires receive a seamless onboarding experience. Coordinate end-to-end offboarding, preparing documentation, coordinating communications, and collaborating with relevant stakeholders to ensure a seamless transition.

Support benefits programs in India: Assist in administering health, wellness, insurance, time-off, and leave programs. Partner with the Manager of Global Benefits and regional HRBPs to ensure local compliance, support annual renewals, and maintain relationships with benefits vendors, monitoring service delivery, and resolving escalated issues.

Drive operational excellence & continuous improvement: Triage and own internal HR Jira tickets across India and global regions as needed, resolve employee inquiries, support audit requests, and participate in the POSH committee. Contribute to special projects, maintain clear process documentation, Confluence pages, job aids, and training materials, and help enhance People Operations & Benefits programs.

What we’re looking for

• 2–3 years of experience in a People Operations, HR Administration, or Benefits Coordination role
• Bachelor’s degree in Business, Human Resources, or a related field
• Proven ability to handle sensitive employee information with discretion and confidentiality
• Strong organizational, communication, and time-management skills
• Exceptional attention to detail with a high standard for accuracy
• Solid understanding of HR best practices, people processes, and Indian employment and labor laws
• Experience using HR and business tools such as Workday, Jira, and Confluence
• Ability to work effectively both independently and as part of a collaborative team
• Ability to partner with a globally distributed team and work flexibly to support business needs

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice