Billing and Collections Analyst

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Detail-oriented Billing & Collections Analyst with proven experience managing the full collections cycle, reducing aged receivables, and resolving complex billing and account discrepancies. Skilled in maintaining accurate customer records, securing timely payments through proactive outreach, and ensuring compliance with international tax documentation requirements. Adept at collaborating with cross-functional teams to resolve issues, process refunds, and apply cash receipts accurately, all while maintaining strong client relationships and minimizing delinquency. The Billing & Collections Analyst position reports to the Senior Manager, Billing and Collections.

Responsibilities 

• Spearhead the collection of outstanding customer payments and ensure timely, accurate application of cash receipts to customer accounts.
• Coordinate the collection of international tax documentation and secure validated withholding tax certificates to ensure compliance with cross-border tax regulations.
• Investigate and resolve customer account discrepancies and billing issues to maintain accurate records and support strong client relationships.
• Process customer refunds and contribute to the analysis and management of the Allowance for Doubtful Accounts.
• Prepare journal entries to accurately record cash receipts, withholding taxes, bank fees, and bad debt write-offs in accordance with accounting standards.
• Apply a proactive, solution-oriented approach to problem-solving to prevent escalation of issues and ensure operational continuity.
• Maintain consistent communication with customers to secure necessary Purchase Orders, enabling smooth invoicing and collections processes.
• Collaborate effectively with internal departments—especially Sales—and external clients to facilitate timely issue resolution and drive process improvements.

Requirements   

• Bachelor’s degree in Accounting, Finance or Business Administration preferred
• Minimum of 2 years of corporate collections experience including interaction with a large customer base in a business-to-business environment
• Experience with customer billing portals is preferred
• Strong Microsoft Excel skills required
• ERP financial systems experience preferred but not required
• Strong written and verbal communication skills. 
• Experience working with customers in multiple countries and ability to speak Spanish and other European languages, in addition to English, is extremely helpful.
• Strong organizational and analytical skills combined with strong attention to detail
• Ability to work independently and adapt to a fast-changing environment

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice