Technical Service Engineer (Greater China Region)

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information..

About the role

• Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions.
• In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy.
• Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance.
• Develop solutions for customers by working out existing product upon data integration, service application recommendations
• Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
• Optimize business outcomes for customers by leveraging Appier’s AI and data assets

 

Responsibilities

• Assist clients in integrating Appier’s solutions based on their business goals.
• Troubleshoot technical issues and resolve them through close collaboration with internal and external stakeholders.
• Develop internal tools and scripts to streamline operations and visualize/analyze data effectively.
• Clarify client requirements and coordinate with the appropriate teams to achieve desired outcomes.
• Provide market insights to the product team to support continuous product improvement.

 

About you

[Essential]

• Strong knowledge of SQL, JavaScript, and iOS or Android application development.
• Ability to perform maintenance and debugging tasks for Web and App SDK-related solutions.
• Excellent research and summarization skills.
• Strong communication skills, with the ability to explain complex concepts in a clear, logical, and easily understandable manner.
• Willingness to learn and adapt to new technologies; self-motivated and capable of independent learning.
• At least 2 years of experience in a relevant position.

[Nice to have]

• BS/BA degree in Computer Science or a related field.
• Familiarity with mobile measurement partners and ad tracking technologies.
• Experience with data analysis and a strong ability to use data to support executive decision-making.
• Previous experience in a client-facing role with hands-on issue troubleshooting.