Chief of Staff @ CueBox, Performing Arts Software Startup

About CueBox

CueBox is a startup building modern software for performing arts and cultural organizations (e.g., theaters, symphonies, venues, universities and more). These organizations are vital to our communities; they inspire, connect and delight us. Yet, these organizations have been traditionally underserved by technology. We’re changing that and helping them thrive with an all-in-one and best-in-class system. Our product meaningfully increases our customers' revenue / audience base and saves them time by streamlining workflows in ticketing, fundraising, marketing, education and more.

We have a fast growing customer base and are expanding both in the US and internationally. We are looking to add a chief of staff to work directly with our CEO.

Location

CueBox is headquartered in New York City, and we are a hybrid workplace. Our team is in the office 3 days a week Tuesday-Thursday.

What You’ll Do

As the chief of staff, you will work directly with our CEO/co-founder to lead client, operations and growth initiatives. This is a unique opportunity to be involved in every facet of the company’s business operations. This role is ideal for a self starter and quick learner who is passionate about the arts, working hard at a mission-oriented startup, and is excited to tackle/lead business operations.

Responsibilities

• Lead all-client related operations including onboarding and client success
• Refine our client onboarding, support and training process to improve operational efficiency, enhance client communication, and improve alignment across multiple stakeholders (client, data, business)
• Develop relationships with our clients to understand their challenges / needs and work with various functions (product, engineering, design) to implement improvements
• Partner with the CEO on key growth initiatives (e.g., partnerships, new channels) to drive growth

Who You Are

• Self-starter, resourceful and quick learner who can own and solve complex or ambiguous business problems
• Excellent client management skills and can lead client-related initiatives and meetings
• Strong analytical and Excel skills and can communicate technical requirements between external stakeholders and internal data & engineering team
• Superior verbal and written communication skills
• Ability to drive execution and deliver results in a fast-paced and changing environment
• Passionate about the arts / cultural industry and excited to work at a mission-oriented startup
• Open, collaborative and empathetic

Minimum Requirements

• 2-3+ years of management consulting experience at a top US-based management consulting company
• Client-facing / client-management experience
• Strong interest in technology and/or arts/culture
• Proficient at using basic MS tools such as Excel, Powerpoint
• Work authorization in the US (we do not offer visa sponsorship at this time)
• Work 3 days a week in office in our NYC office
• (bonus) sales/growth strategy experience
• (bonus) Technical skills including SQL

Summary of Benefits

• Base salary $90-120k
• Competitive equity package
• Medical, dental, and vision insurance
• Complimentary one-medical membership

Note: We do not offer visa sponsorship at this time.

Hiring Process

• 30 min hiring manager interview
• 1 hour technical interview including a case and an Excel-based exercise
• Final interview with executive team 
• References
• Offer (contingent on positive references)

Apply

We hope you’re excited to join us as we transform the performing arts and cultural industry! Please apply below.