Founding Technical Customer Success Manager @ CueBox, Performing Arts Software Startup

About CueBox

CueBox is a startup building modern software for performing arts and cultural organizations (e.g., theaters, symphonies, venues, universities and more). These organizations are vital to our communities; they inspire, connect and delight us. Yet, these organizations have been traditionally underserved by technology. We’re changing that and helping them thrive with an all-in-one and best-in-class system. Our product meaningfully increases our customers' revenue / audience base and saves them time by streamlining workflows in ticketing, fundraising, marketing, education and more.

We have a fast growing customer base and are expanding both in the US and internationally. 

Location

CueBox is headquartered in New York City, and we are a hybrid workplace. Our team is in the office 3 days a week Tuesday-Thursday.

Role Overview

We’re looking for a highly-motivated Founding Customer Success Manager to join our growing team and work directly with our CEO to lead all client-related initiatives. This is an exciting opportunity to join a fast-growing startup and directly contribute to our clients' success. You’ll collaborate with our clients and our internal team to ensure successful onboardings, build deep relationships with clients, streamline existing processes to improve efficiency, and help guide our company's product improvements through client feedback. 

The ideal candidate has strong client-hands & communication skills, excellent project management skills, is a quicker learner and is passionate about the arts. To thrive in this role, you should have prior experience in technical client management or onboarding at a SaaS or technology company.

Responsibilities

• Client Onboardings: own the end-to-end client onboarding process and collaborate with different stakeholders (external clients, internal team) to ensure a timely onboarding process
• Client Success: build and maintain strong relationships with existing clients, acting as their trusted advisor and point of contact. Proactively ask for feedback from clients and share feedback with our product team and help solve client issues to ensure long-term success
• Client Operations: review existing internal processes, identify areas of improvement, and improve the existing processes' efficiency through building new workflows, new documentation or leveraging technology
• Client Support: lead client support and continue to work on our "AI agent" to improve and refine the support platform and processes
• Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements and communicate the feedback to the product team

Who You Are

• Excellent client management skills and can independently lead client-related initiatives and meetings
• Strong verbal and written communication skills and can communicate effectively with different stakeholders within the company and with external partners / clients
• Ability to own and lead projects independently in a fast-paced environment
• Strong problem-solving skills
• Highly organized and effective project manager who can manage multiple ongoing projects
• Resourceful and quick learner who can quickly understand and learn new processes and products
• Highly motivated in building and improving internal and client related processes through streamlining processes and building documentation
• Strong interpersonal skills
• Attention to detail
• Passionate about the arts / cultural industry and excited to work at a mission-oriented startup
• Open, collaborative and empathetic

Requirements

• 2-3+ years in SaaS-based technology company in customer success or onboarding and have experience working on technical onboarding projects OR 2-3+ years in a management consulting role
• Experience managing client expectations, delivering client-ready communications and conducting meetings or presentations
• Demonstrated excellent written and verbal communications skills specifically in technical scenarios
• Proficient at using basic Microsoft tools (e.g., Excel, PowerPoint) and Google Sheets
• (bonus) Technical skills including SQL

Summary of Benefits

• Base salary $75-100k
• Competitive equity package
• Medical, dental, and vision insurance
• Complimentary one-medical membership

Note: We do not offer visa sponsorship at this time.

Hiring Process

• Hiring manager intro call
• 1 hour interview - short presentation + exercise
• Final interview with executive team 
• References
• Offer (contingent on positive references)

Apply

We hope you’re excited to join us as we transform the performing arts and cultural industry! Please apply below.