Strategy & Operations Lead

Job Title: Strategy & Operations Lead

Salary: $120-160k annually + Equity

Location: New York City (In-Person)

 

About Terial:

Terial is disrupting the ~$13+ trillion global construction industry with AI-powered operating software for commercial roofers and contractors. Our product offers an exciting opportunity to build a vertical solution at the intersection of climate, real estate, and fintech. Since the start of 2025, we’ve 6x’d the business on the heels of overwhelming demand. Backed by top-tier investors and serving hundreds of customers nationwide, we’re scaling rapidly and you’ll join as one of our earliest non-technical hires. 

 

Role Overview:

We’re looking for a dynamic Strategy & Operations Lead to join our core team and drive 10x growth. You’ll report directly to the CEO and act as a force-multiplier across the business. You’ll own data analysis, support customer success, optimize core processes, drive product enhancements, and lead high-impact projects—all with an execution-first mindset.

 

Key Responsibilities:

• Strategic Projects: Own end-to-end execution on high-leverage, ambiguous business challenges - from research and analysis through implementation.
• Customer Success: Lead onboarding and training, deliver proactive support and design targeted enablement to drive adoption and retention.
• Product Management: Translate customer feedback into clear requirements, partner on prioritization and drive feature delivery.
• Data Analysis: Clean and normalized unstructured client datasets, build automated data pipelines and surface insights via dashboards.
• Operations & Process Optimization: Architect scalable systems, document SOPs, and remove cross-team bottlenecks.
• GTM Partnership: Support sales org through development of assets and marketing campaigns; deepen and develop channel partnerships. 

 

Qualifications:

• 4+ years of experience in B2B SaaS and/or another high performance environment (investment banking, consulting, PE/VC, high-growth startup).
• Strong technical aptitude, with experience in Excel, SQL or other databases.
• Entrepreneurial mindset: comfortable navigating ambiguity and wearing multiple hats in a fast-paced startup environment.
• Exceptional communicator: simplify complexity, influence diverse stakeholders and present confidently.
• Comfortable working with highly non-technical end users in blue-collar industries; experience in construction or proptech is a plus but not required.
• Willingness to travel (at least 1x monthly) for onsite training and customer engagements.

 

Compensation & Benefits:

Salary: $120,000 - $160,000 per annum, commensurate with experience.

Generous equity compensation, giving you a stake in our shared success.

 

Benefits

• Comprehensive medical, vision and dental insurance plans offered (with up to 100% covered)
• 401K plan
• Unlimited PTO
• Weekly team lunch at NYC office

 

Why Join Us?

At Terial, you'll help redefine the future of the built world while working at the intersection of climate, real estate, and fintech. Beyond the chance to build and scale a transformative product, you’ll join a passionate, driven team that values collaboration, innovation, and meaningful impact.

If you're looking to accelerate your career and get unparalleled access at a hyper-growth startup, we want to hear from you!