Client Services Manager (Cantonese Speaking)

About us

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth.  Bold ambition. Practical action. Endless possibilities.

As part of our growth in Asia Pacific, we are looking for a highly motivated Client Services Manager. In this role, your primary focus will be on managing and cultivating strong client relationships. You are passionate about driving innovation and solving problems for clients in the region, serving as the key link between clients and internal teams, including designers, consultants, and subject matter experts. Your strong interpersonal and communication skills, combined with your knowledge of the digital industry and client landscape, will ensure that we continually deliver value to our strategic clients at Appnovation.

YOU WILL HAVE THE OPPORTUNITY TO:

• Act as the primary liaison for client engagements, managing stakeholders on key accounts and projects to build and nurture long-term relationships.
• Be the ‘voice of the client’ internally within Appnovation – working collaboratively and providing strategic input to internal teams to drive strong delivery and the achievement of objectives for clients while ensuring internal metrics are met
• Identify opportunities to grow existing accounts in the region – continuously keeping up on client initiatives, challenges and priorities

• Oversee deliverables, ensuring they meet client expectations and showcase the best of Appnovation while adhering to project briefs.

• Forecasting, budgeting for key client accounts – analysing profitability, margins, revenue across multiple engagements and projects. 
• Assist regional APAC leadership team in pursuing highly strategic pursuits – identifying, qualifying, driving prospect engagement and sales plans that supports Appnovation’s new business & growth strategy in Asia Pacific 

• Communicate and follow up with clients on projects,including C-level executives, miscellaneous jobs, and day-to-day requests including rush job requests or general inquiries that require immediate attention.
• Collaborate across disciplines, relaying client requests and closely checking for details and consistency to improve the client experience - be a point of escalation both for the client and the internal team.

• Participate in the pre-sales process – acting as an opportunity manager on smaller opportunities and supporting the wider executive team in pitching for new business.

WHO YOU ARE:

• Bachelor’s degree with a minimum of 4 years of experience in account management within a consulting environment.
• Proven track record in client services, with experience managing mid to large scale projects across distributed teams
• Strong ability to build relationships, including with C-level executives, understand team dynamics, take initiative, and solve problems effectively.
• Self-motivated, organized, and energetic, with a proactive approach to business growth.
• Attention to detail and strong planning, organisational and follow-up skills
• Excellent verbal, written, and interpersonal communication skills, fluent in English and Cantonese
• A results-driven, analytical and continuous learning mindset

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