Technical Support Engineer

Appodeal is a dynamic US-based product company with a truly global presence.

We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world.

Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

Why Appodeal?

At Appodeal, we’re more than just a company—we’re a team united by a common mission: to help every person discover and grow their talents!

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here’s what we value, and what we hope you do too:

• Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.
• Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
• Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
• Enjoying the Journey: We believe in having fun while working toward our goals.

We are seeking a skilled and experienced Senior Technical Support Specialist to join our dynamic team at a leading Mobile Ad Tech Company. As a Senior Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our mobile advertising technology solutions. This role requires a strong understanding of mobile advertising technology, excellent problem-solving skills, and the ability to communicate complex technical concepts effectively.

Responsibilities:

• Troubleshoot and resolve technical issues related to ad serving, tracking, and integration.
• Collaborate with cross-functional teams including Engineering, Product Management, and Sales to address client needs and issues.
• Document and track support cases, ensuring timely resolution and escalation when necessary.
• Conduct product training sessions for clients and internal teams.
• Running internal product A/B tests.
• English B2+.
• Stay updated on industry trends and best practices in mobile advertising technology.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in technical support or customer service roles, preferably in the mobile advertising or ad tech industry.
• Strong understanding of mobile advertising technology, including ad serving platforms, SDK integration, tracking mechanisms, and reporting tools.
• Proficiency in troubleshooting technical issues related to mobile applications, APIs, and web technologies.
• Excellent communication skills with the ability to convey complex technical concepts to non-technical audiences.
• Experience with ticketing systems such as Jira.
• Self-motivated with the ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work non-traditional hours and participate in on-call rotations as needed.

Preferred Qualifications:

• Experience with mobile ad mediation platforms such as AppLovin MAX, IronSource, Chartboost, or Appodeal.
• Knowledge of programming languages such as C# (Unity), Java/Kotlin (Android), Swift/Objective-C (iOS).
• Familiarity with SQL databases and data analysis tools.
• Familiarity with mobile application development and debugging tools: Charles, XCode, Android Studio, etc.

With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

Join us and help shape the future of mobile app success!