Job Application for Customer Success Manager (Digital, B2B) at Appspace

About Appspace:

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Customer Success Manager:

As a Digital Customer Success Manager, you will play a pivotal role in driving customer adoption, satisfaction, and retention. You will work closely with high-growth, high-potential customers to ensure they maximize the value of our platform. Your focus will be on accelerating customer timelines, mitigating risks, and fostering long-term partnerships.

A Day in the Life of a Customer Success Manager:

Customer Onboarding: Guide new customers through an efficient onboarding process, ensuring they understand the core value of our solutions and have the tools to succeed.
Adoption and Advocacy: Drive adoption of our products and services through proactive outreach and support, encouraging customers to utilize key platform features.
Issue Resolution: Efficiently address customer inquiries and concerns, working with internal teams as needed to resolve issues.
Renewal Management: Manage the renewal process for assigned accounts, ensuring timely and successful contract renewals.

Customer Feedback: Gather and share customer feedback with internal teams to contribute to improvements to our products, services, and overall customer experience.

What You’ll Need:

Ideal candidates will have at least 1-2 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.
Computer software industry experience preferred (SaaS)
Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously
Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely.
Familiarity with Salesforce
Technically inclined and able to quickly pick up and train customers on software changes
Degree in Business, Computer Science/Information Technology or related discipline is preferred.

The Perks of Working for Appspace:

For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Disclaimer:

Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.

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Customer Success Manager (Digital, B2B)

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