Back to jobs

Senior Customer Support Specialist

San Diego, CA

Appstar, a leader in POS technology and payment processing services, is seeking the right candidate to join our Operations team as a Senior Customer Support Specialist. In this role, you will play a pivotal role in delivery exceptional, white-glove service to our customers. The ideal candidate thrives on building positive relationships, solving problems with care and efficiency, and being a trusted point of contact for our clients.

As a Senior Customer Support Specialist, this individual provides expert support across all channels, ensuring prompt, accurate, and empathetic resolution of customer inquiries, whether technical, billing-related, or general in nature.

Join us in an exciting and rapidly evolving industry where you can grow with our scaling team and contribute to our success!

You will:

  • Serve as the primary inbound customer support representative for all customer and sales representative inquiries and support needs.
  • Provide exceptional customer service by addressing challenges and resolving issues related to technical support, billing, and other customer concerns.
  • Troubleshoot customer concerns with professionalism and efficiency, ensuring customer satisfaction with HEAT approach.
  • Ensure compliance with company policies and industry regulations when handling customer inquiries.
  • Document customer interactions and resolutions accurately in the CRM.
  • Collaborate with internal departments to escalate and resolve complex customer issues.
  • Maintain a proactive approach to customer concerns by anticipating needs and offering appropriate solutions.

You have:

  • A solution-oriented attitude, with a great sense of urgency and naturally curious problem solver.
  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
  • Minimum of 5-7 years of experience in inbound customer service, technical support, or a related field.
  • Strong problem-solving skills with the ability to think critically and research solutions independently.
  • Excellent communication skills, both verbal and written, with the ability to engage professionally with customers and internal teams.
  • Strong attention to detail and organizational skills.
  • Ability to multitask in a fast-paced environment while maintaining a high level of accuracy.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to work independently and collaboratively within a team.
  • A positive attitude with a commitment to providing outstanding customer support.

We offer:

  • Competitive Salary ($32-$36 per hour)
  • Comprehensive medical, vision, and dental benefits that give you peace of mind.
  • Flexible Spending Accounts (FSA) that let you use pre-tax dollars to cover healthcare expenses.
  • A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time.
  • Ample sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life.
  • An internal referral program that rewards you for bringing talented people to the team.
  • Company events that foster a positive and inclusive culture and create opportunities to bond and grow with your colleagues.

Location: This is a 100% in-office position in San Diego, CA. Scheduled to work 6:00 am – 2:30 pm (PST).

About Appstar 

We engage with small businesses to provide personalized technology solutions to help them achieve their goals. We do this by fostering a culture of respect, transparency and excellence for our employees and our customers. After 22 years of serving small businesses and entrepreneurs, we understand the challenges and opportunities and embrace the journey. Our core values of Integrity, Respect, High Performance, Responsible Growth and Ownership are what guide us through our everyday interactions with customers, partners, and team members.

Joining us is more than saying “yes” to a new opportunity. It’s discovering a career that’s challenging, supportive and inspiring. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Appstar’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.