Back to jobs
New

Director, Product Learning & Development

Austin, TX

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of Applied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

Full Time | Global Services & Support | Austin, Texas

JOB SUMMARY

Reporting to the Senior Vice President of Global Services and Support, the Director, Product Learning & Development is the executive architect of Apptronik’s global learning and knowledge strategy. Reporting directly to the SVP of Global Services & Support, you are responsible for building the end-to-end education ecosystem that transforms complex robotics technology into accessible, scalable expertise for our global workforce, partners, and customers.

This is a high-impact "builder" role for a seasoned leader who understands that successful robotics integration requires far more than just mechanical knowledge. You will create and lead a world-class team to build an engine for Operational & Launch Readiness, ensuring that everyone in the Apptronik ecosystem, from our internal support engineers to our customers’ robot supervisors and global partners, possesses the product mastery, change-management literacy, and deep understanding of the customer-transformation journey required to succeed.

You will build the definitive library and knowledge-based learning ecosystem that drives customer confidence, accelerates product adoption, and creates passionate brand advocates. Your team is responsible for architecting persona-based learning pathways and competency frameworks for every individual who interacts with, monitors, or manages our robotic solutions.

The GSS Mindset

In Global Services & Support, we don’t just "fix things". We deliver confidence, at scale.

  • Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
  • The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and our internal ambitions, building trust across departments to ensure a unified effort.
  • Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
  • Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
  • The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES:

Strategic Governance & Business Impact

  • Global Vision & Roadmap: Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement. Ensure our educational framework scales alongside Apptronik’s global expansion and rapid product release cycles.
  • Operational Excellence & P&L: Manage the functional budget as a high-yield investment. Establish and report on business-critical metrics, including Support Deflection, Time-to-Value (TTV), Certification rates, and Launch Readiness, directly to executive leadership.
  • Commercialization: Partner with Go-To-Market (GTM), Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks that contribute directly to GSS margins.
  • Ecosystem Architecture: Architect and oversee Apptronik’s multi-tenant Learning Tech Stack (LMS/LXP/Sandbox). Integrate learning directly with CRM, CS, and Support tools to establish a unified, 360-degree view of user proficiency and product adoption.

Programmatic & Technical Leadership

  • High-Stakes Curricula & Launch Readiness: Oversee the creation of technical learning programs that go beyond basic maintenance to include robot supervision, teleoperation, and safety. Drive "Deployment Readiness" frameworks aligned to New Product Introductions (NPI).
  • AI-Enabled & Simulation Learning: Drive the adoption of modern, AI-powered learning tools, digital twins, and virtual "Sandbox" environments for risk-free, high-fidelity mastery, delivering performance support directly "in the flow of work."
  • Certification Engine & Competency Models: Architect a "Gold Standard" Global Certification program and define persona-based competency models for internal Field Engineers, partners, and customer operators worldwide.
  • Documentation Partnership: Act as a strategic stakeholder for Technical Documentation to ensure manuals, release notes, and instructional content are perfectly synchronized as a single source of truth.

Organizational Leadership & Culture

  • Scale the Org: Recruit, mentor, and lead a high-performing management layer, building the functional muscle of the team and fostering the growth of technical trainers, instructional designers, and e-learning developers.
  • Executive Liaison: Serve as a vital bridge between GSS, Product, Engineering, and Commercial Transformation teams to embed the "Learning Loop" into the product development lifecycle.
  • Product Insights & Advocacy: Synthesize learner analytics, field observations, and user feedback to advocate for product "learnability," working with Engineering to reduce operational friction through better out-of-box design.
  • Change Management: Lead the cultural shift that transforms training from a reactive support function into a proactive business driver for human-robot operational literacy.

SKILLS AND REQUIREMENTS

  • The "Architect's" Vision: Proven capability to design modern, multi-tenant learning ecosystems (combining LMS, LXP, AI-driven content, and simulated Sandbox environments) optimized for both structured certification and on-demand field support.
  • Human-Robot Interface Literacy: Deep understanding that bringing humanoid or advanced robotics into a customer environment requires change management, supervisory skills, and workflow redesign, not just a mechanical manual.
  • Commercial & Launch Mindset: Ability to treat learning as a margin-generating, churn-reducing business driver and tie education directly to commercial product launches and deployment speed.
  • Cross-Functional Magnetism: Executive presence and technical credibility to command respect from deep hardware/software engineers, GTM leaders, and C-suite stakeholders alike.
  • Creating Structure: Thrive in fast-paced, high-growth hardware/software environments where ambiguity is high and processes must be built from scratch.

EDUCATION and/or EXPERIENCE:

  • ~10 years of progressive leadership experience in Technical Training, Product L&D, Customer Education, or Technical Enablement within high-growth robotics, hardware-plus-software, or industrial tech environments.
  • 5+ years of director-level management experience, with a proven track record of managing managers and leading multi-disciplinary technical teams.
  • 0-to-1 Track Record: Demonstrated success building a global product education or enablement function from the ground up in a rapidly scaling organization.
  • Business & Financial Acumen: Deep understanding of complex B2B SaaS/Hardware business models, with a proven ability to link learning metrics directly to P&L performance (ROI, NRR, support deflection).
  • Executive Presence: Exceptional communication and influencing skills with the confidence to drive alignment across C-Suite and SVP levels.


WORK ENVIRONMENT

Hybrid Role based in Austin, Texas 

 

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer
  • Vision to read printed materials and a computer screen
  • Hearing and speech to communicate



Apptronik is an equal opportunity employer. We actively work to build a team that reflects the full range of backgrounds, identities, and perspectives — and we strongly encourage candidates from underrepresented groups to apply, even if you don’t check every box.

 

 

*This is a direct hire.  Please, no outside Agency solicitations. 

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Technology Control Restrictions: As a person in this position will have access to technical data and/or computer software maintained by the Company, which includes export-controlled technical data and/or computer software, successful applicants must be eligible under U.S. export control regulations to access such information.

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Apptronik’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.