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Senior Business Analyst

Coimbatore

Experience - 8+ years

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

As a Senior Business Analyst , you will act as a key liaison between customers, product teams and service delivery. You will be responsible for gathering and translating customer requirements into clear specifications, driving end-to-end solution scoping, and supporting implementation teams for successful project delivery.

Key Responsibilities

  • Requirements Gathering & Analysis
    • Collaborate with customers and internal stakeholders to understand business needs.
    • Conduct workshops and discovery sessions to capture functional and technical requirements.
    • Analyze customer environments and define automation or integration opportunities using AppViewX.
  • Solution Scoping & Design
    • Translate requirements into detailed use cases, process flows, and high-level solution designs.
    • Prepare Business Requirements Documents (BRDs), Functional Specifications (FSDs), and user stories.
  • Product Collaboration
    • Act as the voice within product development cycles.
    • Partner with Product Managers to align field requirements with product strategy and roadmap.
    • Define acceptance criteria and validate feature completeness in collaboration with QA and Engineering.
    • Ability and Willingness to drive customer engagements end-to-end wherever required.
  • Stakeholder Communication
    • Bridge gaps between technical teams, customers, and product managers.
    • Present findings, mockups, and demo workflows to stakeholders.
    • Communicate progress, risks, and blockers clearly.
  • Project Support
    • Assist implementation teams with clarifications, testing, and UAT coordination.
    • Ensure delivery aligns with agreed requirements and business objectives.
  • Continuous Improvement
    • Contribute to reusable assets (templates, workflow libraries, customer documentation).
    • Identify opportunities to optimize internal processes and customer onboarding.

What do we require?

  • Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical background
  • Experience managing Enterprise customer accounts.
  • Strong customer management skills during advocacy/escalation with ability to influence clients
  • Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
  • Willingness to learn and understand our solutions and being able to teach the product to our customers
  • Time management skills and the ability to multi-task across multiple projects
  • Worked and interacted with F500 organizations in the North American or European markets
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What do we desire?

  • Good Communication skills - Interpersonal communication; verbal and written
  • Must constantly learn, Innovate, evolve; set high professional benchmarks
  • Must be a self-starter with an inquisitive mind-set
  • Excellent collaboration skills with cross functional teams

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

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