Senior Lead - Technical Documentation

Lead /Sr Lead -Technical Writer
Experience: 13-15+ years
Location: Bangalore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

About the Role:

We are seeking a Lead Technical Writer with leadership capabilities to manage documentation initiatives across product lines, drive process excellence, mentor writers, and collaborate closely with Product, Engineering, UX, and Release teams. The ideal candidate has deep experience in technical content development, hands-on expertise with documentation tools and automation platforms, and an ability to leverage AI-driven content acceleration to scale the documentation function.

This role requires someone who can balance hands-on writing, people management, and strategic enablement, ensuring documentation is accurate, consistent, discoverable, and aligned with product vision.

Key Responsibilities: 

Leadership & Collaboration

• Lead a team of technical writers, providing guidance on writing standards, structure, and best practices.
• Own end-to-end documentation strategy across multiple product lines (SaaS, on-prem).
• Partner with Product Managers, UX Designers, Engineering Leads, and Release Managers to ensure timely, high-quality documentation.
• Define documentation processes, review templates, style guides, and standards for consistency.
• Support cross-functional initiatives such as onboarding experience, knowledge base development, and customer-facing documentation content.

Documentation & Technical Writing

• Create, review, and maintain high-quality technical content including product guides, Release Notes, KB articles etc
• Translate complex technical concepts (Networking, Cloud, Security, DevOps, Automation, etc.) into clear, simple, audience-appropriate documentation.
• Ensure content accuracy, readability, and alignment with product behavior and branding standards.
• Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
• Passion for continuous learning, AI enablement, and modern documentation practices.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.

AI-Driven Documentation & Automation

• Use GenAI tools (ChatGPT, GitHub Copilot, Writer, etc.) to accelerate drafting, content summarization, quality checks, and content reuse.
• Implement AI-assisted documentation workflows (content repurposing, translation, metadata tagging).
• Contribute to structured content frameworks and knowledge models to enable future AI-driven documentation.
• Evaluate documentation automation tools and propose improvements for scale, accuracy and consistency.

Tools & Technologies:

Required:

• Documentation tools: MadCap Flare, Confluence, DITA/XML systems, Oxygen XML Editor
• Product documentation platforms: Git/GitLab/GitHub, CMS, Static site generators
• Diagramming tools: Visio, Lucidchart, Draw.io, Figma
• API documentation tools: Swagger / OpenAPI / Postman
• Content quality & proofreading tools
• AI tools for writing, content generation, and documentation automation
• Exposure to CI/CD pipelines
• Knowledge of HTML, XML, CSS, or scripting

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Communications, or related fields.
• 10–15+ years of experience in technical writing, with 3–5 years in a lead/managerial capacity.
• Strong understanding of software development lifecycle and agile methodologies.
• Strong written communication, editing, and information architecture skills.
• Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, the United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.